Glevum

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About Glevum

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  • Your industry Independent dealer
  1. That's the spirit !!! We call them squealers and we all want them off our backs (they can make one quite ill if you have more than one bad one !!) - It's not good to give any response to a squealer too quickly, they need to PUT IT IN WRITING!!!! - it's not too much to ask bearing in mind the sums of money involved!! When it's in writing it's much easier and calmer to deal with it professionally and accurately.It is a business after all and I think we all accept that there will be warranty repairs. Just to phone up and be rude demanding a £1000 repair without any evidence just isn't going to happen - How do I know she hasn't been "ragging it around" . If the cu*tomer speaks factually and politley they will nearly always get their repair done with no problems !!
  2. Thats what I was going to do.... her mechanic told her it's £1000 plus to fix. I want her to put it in writing and recover the car ask her for a contribution and get it done my end for £500 ish. If she paid half the price of her mechanic's contribution then every one's a winner ... If you replace the "s"for an "n" in customer it's a better description !! The public thinks we are all a load of scum but when you look at the broader picture it is the customers that are lying cheating parasitic vile creatures...... "buyers are liars" I am very fair with warranty work and genuinely bend over to help out for the good of my reputation as much as anything, but when you get a "ranting" old witch screaming "how dare you sellme a faulty car " it tends to get up your nose.....and that's why I don't want to fix it !!
  3. www.glevumcars.com we've been around for 20 years now with a good reputation ! I'm quite happy to fit another box with a contribution from her but I need her to put her case in writing which she wont do. I need it in writing to show that I am being helpful and reasonable - all I'm asking is a contribution towards it. Her attitude was bad - she assumes she has the all the power in the world after googling a few snippets about consumer rights !! It works BOTH ways with trading standards. I take the view that after 4000 miles / 4 month's driving in a 13 year old car I would be within my rights to tell her to take a running jump...
  4. The gearbox was fine for nearly 4000 miles and in the 4 months shes had it she never once phoned up to say there was a problem. If the gearbox was faulty when it was sold to her it must have given warning signs during the 4 months. If there were any warning noises then she either ignored them and drove it to destruction or there were no warning noises which means it just broke because its a worn 13 year old gearbox with 100k on it or she broke it on a kerb????
  5. I sold a part exchange 2005/05 mini cooper 1.6 manual that had 100,044 miles on it. It was extremely clean and had excellent service history. I explained to the customer that we give a 3 month breakdown mechanical warranty for the major mechanical items. 4 month'sand 3700 miles later the gearbox has broken and the customer limped it into her local garage. She then phoned us up hysterically "ranting on" that we had sold her a faulty car and demanded that we speak to her garage and pay for the repair. I spoke to that garage and the gearbox casing was smashed with oilleaking and it needed a replacement. I told her that she's unfortunatley out of warranty but she then started ranting her 6 month's "fit for purpose" statutory rights as a consumer and said that unless we collect, repair and return it to her at no cost to herself then she will go to trading standards. Where do I stand because if it goes to court as we all know that I will be judged as one of those foul cheating car dealers that we are percieved as and I will obviously lose. I have suggested that she could contributr something and she basically spat in my face. Shall I just tell her to "bring it on" ??
  6. I sold a part exchange 2005/05 mini cooper 1.6 manual that had 100,044 miles on it. It was extremely clean and had excellent service history. I explained to the customer that we give a 3 month breakdown mechanical warranty for the major mechanical items. 4 month'sand 3700 miles later the gearbox has broken and the customer limped it into her local garage. She then phoned us up hysterically "ranting on" that we had sold her a faulty car and demanded that we speak to her garage and pay for the repair. I spoke to that garage and the gearbox casing was smashed with oilleaking and it needed a replacement. I told her that she's unfortunatley out of warranty but she then started ranting her 6 month's "fit for purpose" statutory rights as a consumer and said that unless we collect, repair and return it to her at no cost to herself then she will go to trading standards. Where do I stand because if it goes to court as we all know that I will be judged as one of those foul cheating car dealers that we are percieved as and I will obviously lose. I have suggested that she could contributr something and she basically spat in my face. Shall I just tell her to "bring it on" ??