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MattR last won the day on April 13 2019

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  1. Rory, it was you I was thinking of regarding delivery. My impression of you is that you do the job right, so have no concerns when you send a car to a customer. I agree that they are getting lazy, it may be that Huggins has a unique car or maybe he is the only one with a more common car who has said yes to delivery. either way, its down to his level of prep and customer expectation. If they're right, no worries.
  2. Are you being paranoid because of the customers manner/ behaviour over the phone? Or is it just because you're concerned you may get your finger burnt? With the costs associated with this transaction, the only caution I would express is to make sure that the customer knows exactly what they are getting. How much is a 200 mile delivery going to cost? And if the delivery driver is faced with a customer rejecting the car for whatever reason they may decide on, is he actually able to bring it back or is he moving on to the next job from there? I would recommend you having a delivery charge involved here, and just ask yourself the question, why cant this customer make it to look at the car and drive it back himself? Even if they dont have a car, they can always get on a train etc, I'd think it will take you a few days to get a delivery of that distance arranged, so the 'i cant get down till next monday ' line doesnt really win out here. Aside from the cautionary notes we have given you so far, if you have confidence in your car and your customer, then you shouldnt have much to worry about. I know there are many on here who do deliver distances without issue, out of interest, whats the car ?
  3. MattR

    Fiat Panda

    I've had one of the new shape ones. It took ages to sell, and barely made anything when it did. As for the 2004 shape on, I've had a few of them, the £30 tax ones sell just fine, I avoid the others. But they are a 'pitch car', not really one to set the internet on fire.
  4. that you are happy to discuss the price in person when they have looked at the car with you. If they arent prepared to come and look, there really is no point in going any further.
  5. I'll agree with Airvidox. Used it on thursday, overnight so longer than the 8 hours the product recommends, still a slight chemical smell but certainly no other odours. Just make sure you dont have a test drive booked in it just after youve finished, the car will need a long airing to get rid of the chlorine smell!
  6. Uzzi seems to have gone quiet! I'm sure its because he's doing his VAT calculation. Mark 101, love the calculation, maybe that should be added in to the 'how to be a dealer' guide?
  7. If the service history and dvla mileages stack up as you suggested in the first post, then surely that is the more likely mileage? entirely possible there has been an input error at VW.
  8. But still want a discount when its priced great. Like the family who are with me now.....
  9. Well, you learn something every day. I cant see he is entitled to request payment for work he has authorised without your say so. But, with the info given (its not something ive ever thought about before as I only sell cars from my car business), then logically the CRA 2015 does apply as you are a business selling something to a private individual. Bit harsh though. If he has requested a rejection and refund, then do so if there is a fault with the car. what makes him think the timing chain needs replacing? is it a garage scaring him? Or has he had a warning light come on? He seems determined to get his money off you for the service, is it possible a mate of his with a garage has given an estimate (for work which isnt required) which is roughly double what the customer thinks is what you 'owe'him from the service etc in the hope you'll go 50/50 on this estimate?
  10. A dent can happen at any time. Maybe before it was bought, maybe after. Has he gone too fast over a speed hump? Run over something like those left over bits of tyre you sometimes see on the motorway? His mechanic mate not put it on a ramp properly? the list is endless. No rejection in my book.
  11. MattR


    I'm surprised you haven't had many ask about finance already. I'd imagine many of your middle class punters are strapped to the eyeballs in Mortgage and credit card payments. Make it very prominent in your ads. They will be borrowing it from somewhere. you may have had some clues so far. A credit card deposit and 'collect in a few days' (so they can sort the loan out.). just sent a car back that was on PCP 'because they never own it' and now looking at a 3 year old car with you. not got a company car any more, get an allowance instead.
  12. I know we all sometimes end up with a car from a known source without a v5, but a car from Joe Public without a v5? Thats nuts. You should absolutely insist that the customer applies for one before releasing the car they are buying. It costs them £25 (i think). And if you then let the car go without having the reg doc for the p/ex in your hand make sure you have something to ensure they have a reason to bring it to you such as a deposit. How do you know he hasnt done a log book loan that morning? or if it even belongs to him? I had a customer have to do that this week, but their swapper was a 2007 peugeot 206 worth £100. Still made her apply for the log book. I sold her the 206 and she's a regular so I knew I'd get the v5 when she did, but still told her if I didnt I'd be driving it past the speed camera down the road and she'd be getting the ticket. she rang the dvla on the thursday and received it the tuesday after.