Is anyone else getting really crap customer services from Autotrader recently? I've had to call them everyday this week with technical problems and people not getting back to me via email or phone. It's just basic stuff like changing a phone number (had to call twice to get it changed over 2 days), address changes taking over a week, the "new business manager" not replying to emails etc.I've never spoken to my account manager, even after requesting he calls me when he wasn't busy on another call (this was back in early Jan)
Called up today to make a complaint after the new trade portal has hidden things like retail checker and naturally my account manager wasn't available, spoke to a lovely lady called Vikki, she helped me find everything on the new portal, but she cant do much in the way of sorting complaints because shes not my account manager.
Is it just my bad luck or are they always like this?