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About Handjamjack

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    Independent dealer
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    Fell & Dale Cars

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  1. Moving swiftly on........if you can find the meat of this thread, the outcome was that the battery had exploded and she wasn't making it up. We fixed the bonnet catch in a couple of minutes with some WD40, put a new battery on, took the car back and sold it again.
  2. It's a bit of a trek, (I'm near Kendal) but I take any gearbox problems that are drivable to Preston Transmissions - always been well-priced and quick.
  3. Heck, whoever would have thought this would lead to Fireman Sam - Naughty Norman would have something to say about this.
  4. I'm getting an independent mechanic to collect the car and examine in situ just in case there's any jiggery pokery going on - of course it could be coincidental.
  5. The saga continues - just had a call from the person in question, it appears that the car made a loud bang when they tried to start it today and now it won't start at all and please can they have their money back..... Correct - a different, cheaper car so they have cash left over to pay the mortgage probably.
  6. After more threats of trading standards this morning including that she has set up a case against me, more of the 'my cousin is a solicitor and she will.....' etc etc, I just kept stating that I believed that I was correct in offering to repair the fault and didn't deviate from that. I got a bit closer to the truth as the morning went on, with this comment from here - 'I'd just prefer the full refund so I can buy another car that will be more suitable'. I think she shot herself in the foot there. Anyway Ive just had a message (much shorter than the previous ones) saying 'yes you can repair the fault'. Followed by a 'and you'll be paying for this because I'm not' - that in response to me saying yes, we'll repair it free of charge under the warranty. There's me thinking that free of charge was a simple concept to understand. Brickhead. Thanks for all comments and hopefully that'll be the end of it.
  7. Thanks once again - I have asked the cat and he just shook his head in disbelief. I've made the offer to repair and stated that it's not sufficient grounds to return the car, and I'm just leaving it up to them now.
  8. I just contacted local Trading Standards for clarification, who transferred me to a helpline that turned out to be Citizens Advice Bureau. Their 'advice' was that a faulty bonnet catch constituted faulty goods and she was within her rights to ask for a refund. It beggars belief.
  9. Thanks very much for the replies - I really appreciate you all taking the time. The car was MOTd, serviced and checked prior to sale and I'm in total agreement that the fault doesn't constitute a serious enough fault to issue a refund and take it back. I am offering (again) to repair the car for her and will be stating that the fault is not serious enough to warrant a return and refund. I believe that sometimes it's easier to issue a refund and just sell the car again and get on with your life rather than have a load of aggro, but equally, sometimes you have to make a stand and just say NO! Car was a 2011 Renault Clio by the way. Thanks again, I'll post the outcome.....
  10. I've always tried to do the right thing when it comes to customers coming back to me with complaints and issues regarding vehicles they have bought from me, sometimes I've probably been too generous, but in a small community it helps to have a good reputation. Today however I have had a lady contact me 29 days after purchase to say that she wants to return the vehicle as it has a faulty bonnet catch and she can't open the bonnet. I have offered to repair the catch, but she is very aggressively pursuing the line of 'I can reject the car and get a full refund if it's less than 30 days post sale'. My question is - is this a valid reason for returning the car? Some pieces of advice I have read suggest that no, it isn't a valid reason and it should be dealt with under warranty, which is my stance. Other advice to the consumer suggests that they don't need a valid reason and can ask for a full refund if it is within the 30 day period. Advice welcome.....and finally, how do people generally deal with situations in which you take a car back inside a 30 day period, only to find that it is in a poor condition or damaged? Thanks in advance for any advice!