Funny Farm

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About Funny Farm

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    Independent dealer
  • Dealership/company name
    Esales ltd

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  1. I have recently had exactly the same. Discounted a CAT D Kia Venga from Retail £9500 to £6500. The lady a week later wanted the whole car resprayed at a cost of £8500. knowing how this would play out, we referred her to Lawgistic's who put her right. Anything cosmetic is sold as seen. If you've sold it as a Cat S and the new owner accepts that, then it is his/her responsibility to repair any necessary issues associated with the accident. However you would still be responsible for any mechanical issues not raised at time of sale.
  2. This is a Statutory UK law not EU law. Anyone from the ROI is immune from UK statutory rights and vice versa.
  3. If the customer is not a UK citizen he would not get the rights he does under EU law. As the vehicle has been exported he would not be entitled to the statuary rights we have as UK citizens. The car becomes sold as seen.
  4. Just pay back the current market (private sale) price, taking into account the current mileage. Sell it on as a CAT D. The customer will not have lost out and you have limited your losses.
  5. I got 1 key back and no paperwork (including service history). Luckily we had copies of all paperwork so at least we can use the V5 numbers online.
  6. Thanks Guys, The Police have granted us permission to collect the car from Birmingham tomorrow. Very relieved and will never take another payment by phone.. Lesson Learnt. The person who bought the car paid for it by cash £3000 under what we were selling it for.. He met the guy outside the station, Police had no sympathy for him as he didn't even HPI it. If anyone gets a call from a Dean Talbot or Peter Orr, both have fake driving licences in these names.
  7. Some good news, Police have seized the BMW. We are now awaiting the car to be returned. Unfortunately the car has been sold on to another unsuspecting purchaser who I assume paid in cash by the roadside. Massive relief, I just hope this doesn't go into a new issue with the person who purchased the car, who is also an innocent victim.
  8. Unfortunately this deal was done 2 months back. No chargeback yet. They give you 120 days for a credit card holder to dispute a payment (Chargeback) after that the money is safe. What ever way you look at it, there's always a victim.
  9. Cheers Guys. Yes he will surface again. So if anyone who hears from Dean Talbot can go along with it but call the police. It may help in recovering the car. I'm gutted, but also wiser. I have another car over the phone too. Similar area, Peter Orr {Im assuming Stolen ID too}.. These people need catching!!
  10. Hi, Thanks for your replies. The guy bought 2 cars from me. The first I ensured he forwarded me his Driving licence. The car was delivered to his address by car delivery company (they have also had a chargeback for stolen credit card). The guy was waiting outside the house so probably wasn't his house according to the delivery driver. 2 months later he buys the 2nd car which is with a stolen credit card which he said was in his name but at his business address. Because the first car sale went ok, I was happy to trust the 2nd one would too. You could even here his kids playing in the background when calling him. Because I've lost the vehicle and have to pay back the £7750 I've had a double whammy (£15500 loss). I'm obviously gutted and it couldn't have come at a worse time, Tax Bill, VAT bill, and this have stripped me of 40% of my stock value. With cars not selling at the moment I have to seriously consider my future, but also learn the lessons from it. The car has probably been sold on to an innocent victim but it is now on the stolen list, my question is, if the car is found can I get it back?
  11. Hi, I have just had a letter from my card terminal supplier that a car I sold on August 1st for £7750 was paid for by a stolen credit card. This guy "Dean Talbot" Heywood Lancs had bought a car a month before from us with a credit card with correct name, address which matched the Photo Licence details he sent me by email. I have had no comeback from this car however the 2nd car he bought was his "business credit card". He is now non contactable and I have reported the car stolen. My question is, am I protected from this kind of fraud, why didn't the bank freeze or check the payment with the card holder? the credit card company insist it is my liability, however why are we not protected from this kind of fraud.. I have contacted the police and reported the vehicle stolen. But I am obviously naive to this kind of scam.
  12. I have just looked at my viewing numbers. My average daily viewings of my stock before the Autotrader changes were 18.4 per day. Just looked at my last 7 days and they're down to 9.4 per day. My sales have plummeted only 3 so far this month. Usually do 1 a day on 35 stock. We have 5 star reviews good quality photo's etc. I'm not sure how the new search criteria has affected the viewings, but we have certainly seen a downturn since its arrival.
  13. If you have proof of mileage when fault was discovered (Garage diagnostic/estimate?) and you have written evidence you specifically told the customer not to drive the car from that point, you certainly have a case. At the time of the diagnostic you were dealing with a possible gasket replacement now it could be argued the customer has increased the cost of repair simply by ignoring your instructions. However if the matter went to court, you would need to demonstrate that you had a pre delivery inspection, as any judge would say the oil leak should have been spotted and repaired prior to sale. My advice is pay £70 per month, get lawgistic's involved and you will definitely save a lot of time, hassle and money dealing with the case yourself.
  14. We have just had exactly the same thing! We're based in Portsmouth but one of our stock cars (BMW X3) was evidently in a hit and run in Wembley (North London). We provided photographic evidence of the photo we took of the Speedo on the date we put the car on sale along with the photo properties date. The current mileage is only 107 miles more which means it could not have completed the round trip. The police confirmed that the car involved was a BMW however were less than forthcoming when asked about make and colour. We are confident about the outcome but the way the letter is written is of concern. It basically accuses us and we must inform our insurance company of the accident.. Hopefully they'll come back with an apology...Not!!
  15. Get him to email a copy of his driving licence to you to confirm his name and address.