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Dealer

Ten Year Old Vehicle Main Dealer Health Check

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10 hours ago, grant8064 said:

Not wishing to s**t on your post but i'm a firm believer that what you stock determines what kind of people you attract. 150K 'I can't afford better' complicated SUV = hassle. I'm not saying it's a fault with the car but more the punter. 

I'm not deliberately trying to be a c**t btw, celebrated my birthday today with two refunds and three warranty claims, we all get 'em

 

 

I agree Grant, a 150k 10 year old XC90 is my cup of tea / stock profile. 

Who takes the above to a stealer for a health check ? Crazy customer with unreasonable expectations... 

 

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Hi All

I think most of us that have been around a while have been through similar situations many times--and it can be tough one to swerve round sometimes, especially when you know its a decent car. It causes unwanted stress on top of an already stressful job, especially in these days of reviews. We have a disclaimer within our t&cs that reads 'PLEASE BE AWARE THAT ALL PARTS AND MECHANICAL ITEMS OF THIS VEHICLE ARE WORN RELATIVE TO ITS MILEAGE AND AGE AND WILL REQUIRE ONGOING ROUTINE MAINTENANCE ACCORDINGLY'.  In other words, Used car=Used parts

On the flip side ( and a very shortened version of events) we had a screamer bout a year ago who cooked and put a rod/piston out on his engine on a £12k c180 estate after 4 months & 3900 miles. (lack of coolant we think). He was adamant we were liable quoting the 6 months consumer law, court & £7.5k for a new engine etc etc. He also mentioned the car had been through a health check at mercedes the previous month, which he emailed us a copy amongst the numerous emails and letters. This proved to be his undoing, as the health check had given the car a 100% completely clean bill of health with no faults present. We gently explained that based on his own report from mercedes, the fault could not have been present at the point of sale, and maybe he should check his levels more regularly. We never heard back from him again.

 

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You must fight against the health check.

Two examples - 

Vectra about 6 years ago, customer got home from collection and phoned saying Air Con not working. We agreed them to nip it back but instead they booked it in at Main Dealer....told them pump and condenser knackered and wanted to bill us £1100. I said no way that's crazy. Eventually after endless phone calls got it back and into local specialist. 1 £37 re=gas later system was up and running fine with no leaks or anything. Crazy.

V50 last year sold down south to the coast. Guy took it into Volvo and they said it needed £3,700 to make it good. Car had only done 45,000 approx and drove lovely. I could not convince this guy at all so in the end I gave in, went myself to collect it and drove it back to Derby 3 hours, MOT'd it next day.....passed with flying colours except for a very slightly cracked coil spring. Sold again  3 days later and the customer that bought it has since left us a glowing 5* review and his brother has had another one from us too!

Can't give in to the main dealers, certainly never pay them. Daylight robbery.

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21 hours ago, grant8064 said:

I'm not deliberately trying to be a c**t btw, celebrated my birthday today with two refunds and three warranty claims, we all get 'em

 

Many happy 'returns' of the day Grant (not) :>)

We usually average out 1 refund a year. This year its 1 a month. sign of the times mate

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1 hour ago, Tony F said:

Many happy 'returns' of the day Grant (not) :>)

We usually average out 1 refund a year. This year its 1 a month. sign of the times mate

It's definitely getting worse with all the google lawyers! 

Both of this weeks ones were justified but it's been an upward trend over the last 12 months for us. Less warranty claims though so we're doing something right I guess. 

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