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Independent report

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Customer wants to return car after 11 days, independent report states fault would have been present prior to purchase, the customer has video evidence of diesel knocking, over reviving etc it's a ford kuga 2015

Can I ask them to get a diagnostic report via the warranty legally ?

They want to return and have no interest in having it fixed 

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Why not just refund and save yourself the headache if it is faulty?

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6 minutes ago, MarkTVS said:

Why not just refund and save yourself the headache if it is faulty?

Always do that. 

It closes the window for endless games and red writing letters.

More happy to sit on a vehicle for months and wait for the right buyer than play tit for tat or parts darts or buyers remorse.

They are the new family bored (board) games now apparently 

:lol:

If we suspect a buyer is going to be a tosspot we make up an excuse and dont sell them the car. We apologise profoundly. 

Edited by TangoVictor32

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11 minutes ago, MarkTVS said:

Why not just refund and save yourself the headache if it is faulty?

Same tend to refund in most genuine cases .. 

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If you want legal advice, seek legal advice. Dont ask us, we arent legally qualified.

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Isn’t it that ‘delightful’ FIAT diesel? A lovely engine & I'm surprised anyone has cause for complaint.

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