9:08 am, November 19, 2008
FAIR deal campaigning group Consumer Focus has praised the work and commitment of the motor industry in developing Motor Codes.
Its response to the challenge made by predecessor organisation, the National Consumer Council, which in 2005 called for a new consumer code for the service and repair sector.
Franchised dealers have committed early, with subscribers to the Motor Industry Code of Practice for Service and Repair topping 5000.
Consumer Focus calls upon the independent sector to show the same commitment. Otherwise, the group warns, mandates may be imposed.
Currently, less than 200 independents have signed up. They are responsible for half of all service work on UK cars.
‘We can see the benefits of self-regulation, but the industry must meet its side of the bargain,” said Ed Mayo, chief executive of Consumer Focus.
“If the independents don’t sign up, this leaves little option but to introduce a mandatory licensing system. It is in the best interests of all garages to sign up, as carrying the Motor Codes logo tells potential customers that this business takes their consumer protection seriously.’
Chris Mason, director of Motor Codes Limited, urges the independent sector to sign up. ‘This is vital if we are to keep the threat of a super complaint away.’
The Code is progressing through the OFT approval scheme. It is acknowledged by many as the best – and last – chance the industry has to self-regulate.
