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  1. Hi guys, new to trading, started in January and mostly been loving it, however, in April I made the questionable decision to retail a 1.2 3 cylinder polo, despite the car having 67,000 Miles, 2 owners and full Vw and Specialist History this car has been a headache, sold to the customer a few days after it was listed on the market and about a week later the EML made an appearance, scanned and replaced both Lambda sensors at our garage under our warranty, light went out and returned a few days later, pushy customer demanded his Vw Specialist look at the issue or he’d like his money back, so I allowed his specialist to look at it, and diagnosed it as an ECU fault, every thing his mechanic said I paid out for because that’s what the customer requested, the car has been fine since July but today I got the dreaded text, the EML has returned and customer has ‘decided we cannot have these issues anymore’ and has demanded a refund, customer has had the car since late April, what would be your experienced plan of action? Many thanks Tom