tradegirl

BMW chains.

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You can't win.

Customer 1:

"Has it had the chain done?"

- No, it only needs doing if found to be slack or there's a problem.

Customer 2:

"Has the car been serviced?"

"Yes by a BMW specialist and has also had the chain done."

Customer 2 gets scared and wants their mechanic friend to come check the car. Let alone the £750 invoice from the specialist, that doesn't count for anything.

Mission impossible.

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If they ask, tell them. If they don't, don't. 

Most punters understand very little about cars. Don't complicate matters.

To be fair, I'm surprised they didnt ask if the cambelt had been changed......

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2 minutes ago, MattR said:

If they ask, tell them. If they don't, don't. 

Most punters understand very little about cars. Don't complicate matters.

To be fair, I'm surprised they didnt ask if the cambelt had been changed......

This. I'll keep my mouth shut for the next one.

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19 minutes ago, MattR said:

If they ask, tell them. If they don't, don't. 

Most punters understand very little about cars. Don't complicate matters.

To be fair, I'm surprised they didnt ask if the cambelt had been changed......

They want a shiny new (to them) car. Dont ever draw attention to the  fact things go wrong with them or that it has needed maintenance or parts doing pre sale. The less reminding you can do for them that it will need money spending the better.

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I must be the only person who likes BMW timing chains.  I don't retail BMW for this reason, but last year I took in a 2008 120d M Sport with a broken chain.  Allowed £700 for it. Put it on ebay, bidding war erupted and it sold for over £2200.  Sold as spares or repairs. Was a nice day that day! 

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1 hour ago, justina3 said:

sounds like your usual german customers in general to me. 

 

+1. Poor Tradegirl, he/she’s correct. These “cambelt” or “camchain” punters never buy in my experience. They either whinge cos it hasn’t been done this week or if it has been changed “will get back to you”.

As Rory says, say sweet f.a. about repairs - unless it’s easy to understand such as brakes & tyres.

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30 minutes ago, MattR said:

If they ask, tell them. If they don't, don't. 

That's very good basic business sense . My sales techniques offer more advice about the days weather than the car . They will decide to buy from you or not , let them choose . 

Answer questions with a very short yes or no  eg "how many services ? , the answer is 6 " NOT 1 at BMW in , 2 at jack spratts garage on and 3 more at John jones  but it needs another in 3,000 miles . , details kills sales because who your talking to doesn't understand anything about a cars working . 

Q ;Has the chain been replaced? , Answer is "the chain on this car is absolutely fine" because they are not looking for it to be changed but they've read on google that the chain goes wrong , so assurance is needed in their mind that this one is no problem . Be sure its ok though of course , reputation is important 

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Rookie mistake. Unacceptable on my part.

I'll know for the next viewing, which as it stands, has cancelled.

Another bloke on the C Class loved the car and the price, real nice guy but "Will let you know within the hour". I can't take much more of this.

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You need a couple of ideas in your head of how to close the deal  , Plant the seed that its a nice car on the test drive , find out before the test drive if they have looked at more of the same model . 

Coming to the end of the test drive ask the question " Well it drives nice doesn't it ? I would think you like it too ? As you get back to the office and out the car the closure question . 

Do you like enough to buy it then ? and i'll get the tea on while we do the paper work .

Why ? because lots of times sales are lost because the trader doesn't close and the customer doesn't know what comes next , so they wander off till I get them and close the deal :)

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18 minutes ago, David Horgan said:

You need a couple of ideas in your head of how to close the deal  , Plant the seed that its a nice car on the test drive , find out before the test drive if they have looked at more of the same model . 

Coming to the end of the test drive ask the question " Well it drives nice doesn't it ? I would think you like it too ? As you get back to the office and out the car the closure question . 

Do you like enough to buy it then ? and i'll get the tea on while we do the paper work .

Why ? because lots of times sales are lost because the trader doesn't close and the customer doesn't know what comes next , so they wander off till I get them and close the deal :)

I need to take sales lessons. It started raining badly as we were chatting, I asked him come inside but he had to go to his sister's. Still waiting on the call.

I tend to let customers do their own thing. If they want the car they'll buy it. Seeing how difficult things are though, I have to employ some persuasion tactics.

Edited by tradegirl

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I would n't worry about it , I have had a run of muppets this week on cars priced from 2k to 12k and people that have actually driven quite considerable distances and have not brought for what i consider quite un realistic expectations on cars ranging from 8 to 13 years old or expecting viewings at unrealistic hours like on a Friday evening when i am booked in the pub. 

I just smile, wave them on their way and wait for the real customers to turn.

 

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I always just get the card machine out and say are you using debit card or credit card for the deposit and put the card machine their side of the desk :lol:

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4 hours ago, tradegirl said:

You can't win.

Customer 1:

"Has it had the chain done?"

- No, it only needs doing if found to be slack or there's a problem.

Customer 2:

"Has the car been serviced?"

"Yes by a BMW specialist and has also had the chain done."

Customer 2 gets scared and wants their mechanic friend to come check the car. Let alone the £750 invoice from the specialist, that doesn't count for anything.

Mission impossible.

That’s customers, just tell them you welcome any professional inspection, because your mechanic will tell you what a fab car it is :D

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i went on a training course in 1978

i learnt then that

KISS

had as much relevance then as it does now

 

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1 hour ago, tradegirl said:

Rookie mistake. Unacceptable on my part.

I'll know for the next viewing, which as it stands, has cancelled.

Another bloke on the C Class loved the car and the price, real nice guy but "Will let you know within the hour". I can't take much more of this.

Keep your chin up TG

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2 hours ago, CRW said:

I must be the only person who likes BMW timing chains.  I don't retail BMW for this reason, but last year I took in a 2008 120d M Sport with a broken chain.  Allowed £700 for it. Put it on ebay, bidding war erupted and it sold for over £2200.  Sold as spares or repairs. Was a nice day that day! 

Like

1 hour ago, tradegirl said:

 I asked him come inside

Isn’t that a step too far...... :lol:

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25 minutes ago, Arfur Dealy said:

Like

Isn’t that a step too far...... :lol:

I thought it might get me the sale :lol:. Bad times when not even that works!

@Lazz ordinarily I take it in my stride, but I am on borrowed money and borrowed time. Payments are bouncing, and I owe money (many Ks) to family, and a few hundred pounds to a mechanic.

The other half of me wants to put prices back up, and pray someone serious turns up.

With the BMW, they pretty much opened with "we want to bring a mechanic to inspect it", and then asked for a test drive. I was reluctant considering they're just going to get the car dirty, risk my insurance, only to wait for them to come back God knows when for another look. Think that much have rubbed them up the wrong way to begin with. Still, let them drive it, and they were still unsure.

Anyway, hoping for a better day tomorrow, it's Just a matter of time. Seriously thank God for this forum though. I'd be crying into some hard alcohol right now.

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On 10/08/2019 at 0:22 PM, tradegirl said:

You can't win.

Customer 1:

"Has it had the chain done?"

- No, it only needs doing if found to be slack or there's a problem.

Customer 2:

"Has the car been serviced?"

"Yes by a BMW specialist and has also had the chain done."

Customer 2 gets scared and wants their mechanic friend to come check the car. Let alone the £750 invoice from the specialist, that doesn't count for anything.

Mission impossible.

Both customers for the same bmw?

If not then why tell one the chain is done and the other that it only needs doing if its slack?

Sorry but it wasn't clear

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You just can’t win sometimes 

tell someone you’ve put a brand new alternator on and it’s ‘omg is it unreliable then? What will go next??’

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On 10/08/2019 at 3:46 PM, Lazz said:

I would n't worry about it , I have had a run of muppets this week on cars priced from 2k to 12k and people that have actually driven quite considerable distances and have not brought for what i consider quite un realistic expectations on cars ranging from 8 to 13 years old or expecting viewings at unrealistic hours like on a Friday evening when i am booked in the pub. 

I just smile, wave them on their way and wait for the real customers to turn.

 

As time goes on more and more people tend to window shop. Come for a view and test drive... And they done that for another 5. 

Its abit like modern dating they cant stick to one person or give them a go...

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1 hour ago, TangoVictor32 said:

Both customers for the same bmw?

If not then why tell one the chain is done and the other that it only needs doing if its slack?

Sorry but it wasn't clear

Yeah same BMW. First one was early in the week. As it happens the car kept kicking up an EML which turned out to be the chain. Chain was done the day before the second viewing. I stupidly thought it a bonus to mention it. Turns out it wasn't.

1 hour ago, SC Derby said:

You just can’t win sometimes 

tell someone you’ve put a brand new alternator on and it’s ‘omg is it unreliable then? What will go next??’

Exactly! Have to be a mind reader sometimes. "Why was the cambelt done so early?"/"Why hasn't the cambelt been done?"

"Why is the mileage so low?"/"Shame the mileage is so high"

They're like bloody Goldilocks

1 hour ago, TangoVictor32 said:

As time goes on more and more people tend to window shop. Come for a view and test drive... And they done that for another 5. 

Its abit like modern dating they cant stick to one person or give them a go...

Yeah that's true. What's the way forward though? AD's approach will filter out time wasters, but then you never know how many potential faster sales you will lose that way. The more this goes on though, the more I see the benefit in AD's method.

"Can we come have a look?" is starting to get on my nerves. I'm seriously going to start banning test drives unless they're intending to buy or leave a deposit.

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45 minutes ago, tradegirl said:

Yeah same BMW. First one was early in the week. As it happens the car kept kicking up an EML which turned out to be the chain. Chain was done the day before the second viewing. I stupidly thought it a bonus to mention it. Turns out it wasn't.

Exactly! Have to be a mind reader sometimes. "Why was the cambelt done so early?"/"Why hasn't the cambelt been done?"

"Why is the mileage so low?"/"Shame the mileage is so high"

They're like bloody Goldilocks

Yeah that's true. What's the way forward though? AD's approach will filter out time wasters, but then you never know how many potential faster sales you will lose that way. The more this goes on though, the more I see the benefit in AD's method.

"Can we come have a look?" is starting to get on my nerves. I'm seriously going to start banning test drives unless they're intending to buy or leave a deposit.

Well can i have a look :P:lol:

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I think in this line of work it tends to come in waves, you have a run of sales, then a run of messers, a run of problems it does not seem to stay constant for me, one week you could earn 5k then nothing for weeks or just problems to sort out.

may be trade girl you are just saling  a little to close to the wind, been there done that, you just buy that extra car because it's a good price, job goes slow and messes the cash flow up and I'm still doing it, down a car and free up a bit of cash and leave a bit of breathing space and you will feel better with your back not up against the wall.

this can be the best job in the world sometimes but I think the knack is not to let it get you down when the fires are burning all around you and just carry on like you don't give a dam

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