Aftersales Advisor

Apply now Kream Motor Recruitment (Isca) Ltd


We are seeking an AFTERSALES ADVISOR to join a busy independent service, Repair and MOT Business in Falmouth.

Running the front of house, and reporting directly to the owner, daily activities will include:

  • Taking workshop booking for a range of service, repair, maintenance, and MOT jobs; via the telephone or in person.
  • Logging bookings through the workshop diary software and ensuring all involved team members are aware.
  • Welcoming customers to the business and keeping them fully informed throughout work in progress.
  • Updating customers with any identified work requirements. Gaining their authorisation to proceed.
  • Ensuring the necessary parts are on site for each job, and sourcing parts as jobs progress.
  • Carrying out related administration, invoicing and taking payments at vehicle collection time.

Ideally, you’ll have worked at an independent garage or main dealer, as a Service Advisor in the past, but this isn’t essential as on-the-job training will be provided. What is essential though, is that you are confident and experienced in customer services. You must have a positive attitude and a friendly character. You’ll have a good understanding of motor vehicles (ie you’ll be able to recognise basic vehicle components) and you’ll be comfortable with general IT.

kream motor recruitment is a motor trade-specific recruitment agency based near Exeter covering the whole of the south west; specialising in permanent vacancies in franchised and independent motor dealers/repair workshops. Backed up by 60+ years joint experience in most departments we believe our professionalism, industry understanding, and reputation are unrivalled. Please visit our website to view all our current vacancies

Apply now Kream Motor Recruitment (Isca) Ltd

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