Job

Aftersales Executive

Apply now David Manners Ltd

Salary:

Overview of the Role:

You will work in a small team to deal with all aftersales enquires through various communication channels in a highly and professional and polite manner. The ideal candidate will need to have an understanding of motor vehicle mechanics and have worked in a customer service role previously. You will also use our CRM systems to update jobs and use your initiative to resolves any queries or complaints in a timely and approachable manner.  You will work with a dedicated team providing excellent customer service at all times. You will also build strong relationships with internal departments in order to undertake your job role effectively and efficiently.

This is your chance to work for a supportive family run business who has a strong ethos on employee wellbeing.

Key Tasks:

  • Liaise with customers via all communication channels including by telephone, email, face to face and through our website
  • Follow up and resolve customer complaints professionally at all times
  • Investigating missing stock
  • Processing customer returns
  • Returning faulty stock to suppliers
  • Stock maintenance on the system including consistency checks
  • To adhere to quality processes and procedures

Person Specification:

  • Understanding of motor vehicle mechanics
  • An understanding of internal stock control, customer relationship management and sales systems
  • Polite and professional communication style to all stakeholders
  • Diplomatic
  • Enthusiastic, reliable and flexible team player that conducts themselves professionally
  • Able to work to deadlines and manage time effectively
  • High attention to detail
  • Effective communicator

Salary: 

£24,627.20 Please note this is the guaranteed salary. We do not operate any commission or bonus schemes

Hours:

We are able to consider full time (40 hours) or part time working hours for this role

Location: Oldbury, west Midlands

Benefits:

22 days per annum plus statutory days

Birthday day off

Holiday purchase scheme (2days)

Healthcare cashback plan

Annual All About Me Allowance – £100 for you

Annual Welfare Allowance- £150 toward physical and mental wellbeing

Pension scheme (auto enrolment)

Opportunity for overtime

Free parking

Should you feel you meet the eligibility criteria, please submit an up to date CV for consideration, highlighting your experience of customer service and understanding of motor vehicle mechanics.

Apply now David Manners Ltd

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