Job

Automotive Sales Executive — Mercedes-Benz

Apply now Mercedes-Benz Southwest

Salary:

Due to our continued success our Sales Team in Taunton is expanding. We are looking for dynamic and enthusiastic individuals to join our exceptionally talented team. So if you have experience of working in Sales within the motor industry, or have the transferable skills and want to work with one of the world’s most recognisable brands, then why not come and join us. 

JOB SCOPE

  • Responsible for sales of the Mercedes-Benz & Smart brands
  • Responsible for dealing with all enquiries and interactions with customers (appointed customer activity, physical contract reviews, handovers)
  • KPI’s – Sales Targets, Mystery Shops & customer feedback via the Mercedes-Benz CSI systems, Quality Control Oversight, Walk-In Enquiry to Order, Walk-In Enquiry to Test Drive, Outbound Prospecting, Physical Contract Reviews
  • Financial – delivering sales & generating income in line with annual budgets

KEY ACCOUNTABILITIES & RESPONSIBILITIES 

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Deliver sales in line with the company standards and processes
  • Participates in planning & working sales campaigns and promotions
  • Ensures the showroom and used car display is always to the highest standards and in line with CWC expectations
  • Communicates and develops strong personal relationships with customers
  • Communicates customers’ expectations/requirements to the Transaction and Sales managers
  • Works closely with the Transaction Manager and Digital Star Expert to ensure a seamless customer journey from point of initial contact through to vehicle handover
  • Offers sound advice and product knowledge to customers on vehicles, prices, specifications and technical data
  • Telephone follow-up of ongoing enquiry in collaboration with the Transaction Manager and where appropriate revisit previous enquiry
  • Conducts contract reviews
  • Deals with end of finance contract vehicle hand backs
  • Uses knowledge of the competition to highlight advantages to customers
  • Assesses used cars and conducts technical appraisals on part-exchange vehicles
  • Provides information to customers on their unaccompanied test drives and then evaluates/communicates results to line manager
  • Arranges delivery for an unaccompanied home visit test drive when requested by the customer and then evaluates/communicates results to line manager
  • Promotes sales and service packages/bolt-ons in line with FCA requirements
  • Makes an appropriate introduction of the Transaction Manager within the Sales Process
  • Concludes sales in a professional manner and with the best interest of the company and customer
  • Ensures that vehicles are ready for handover as per an agreed schedule
  • Undertakes final checks of vehicles to ensure quality of preparation is in accordance with required standard
  • Organises all administrative aspects of the transaction and ensures all documentation has been prepared and is available at the time of handover
  • Supports site teams and central administration with the progress of preparation, ensuring all agreements at point of order are fulfilled
  • Undertakes vehicle handovers, in line with company policy, ensuring the customer is fully aware of vehicle specification and has received & handed over all relevant documentation
  • Undertakes ‘click and collect’ appointed handovers
  • Provides the customer with contacts in other departments to support the overall customer experience
  • During the vehicle purchase, maintains and co- ordinates the service to the customer across all departments
  • Reviews customer satisfaction and implements improvements
  • Communicates clearly, regularly and promptly with the customer, their line manager and colleagues
  • Identifies training and development needs as part of the performance management process
  • Ensures all processes are effective pre & post delivery in line with the company & franchise requirements
  • Ensures the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
  • Ensures all capital outlay is authorised by their line manager or a director

 

KNOWLEDGE & SPECIFIC JOB SKILLS

  • Demonstrates their enthusiasm and passion for selling the Mercedes-Benz & Smart brands within the Motor Industry
  • Is highly motivated, articulate and communicates effectively
  • Has sound product knowledge and is trained in sales
  • Previous experience in delivering a high level of customer service
  • Enjoys exceeding customer expectations

Apply now Mercedes-Benz Southwest

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