Automotive Technician — Mercedes-Benz

Apply now Mercedes-Benz Southwest


Due to our continued success our Aftersales Team in Taunton is expanding. We are looking for dynamic and enthusiastic individuals to join our exceptionally talented team of Technicians. We have a number of positions available and would therefore welcome applications from all skill levels, however, as a minimum, you will need to hold a Level 2 in Light Vehicle Maintenance and Repair (or equivalent)  So if you want to work with one of the world’s most recognisable brands, then why not come and join us.


  • To carry out all services & rectification work in a professional way
  • To identify areas of opportunity through VHC and vehicle examination to upsell additional products and services
  • Consistently exceeds customer expectations
  • Ensure that all standard processes are adhered to in line with the business needs & franchise contract


  • Responsible for carrying out all service and rectification work in a professional way•    KPI’s – Productivity and efficiency levels, customer satisfaction surveys with a focus on fix first visit


  • Communicates the Mercedes-Benz culture of quality and excellence
  • Performs all maintenance services in line with the company and Mercedes-Benz standards and processes
  • Completes a comprehensive diagnosis and repair job sheet
  • Carries out all repair work using all available workshop information systems necessary to store vehicle system functions
  • Advises Service Team Manager of any additional work required
  • Carries out a final inspection and function tests on all complex repair work
  • Completes final documentation for invoicing
  • Ensures protection, cleaning and care of customer vehicle
  • Meets business standards of fix first visit
  • Provides a high level of technical expertise to deliver a high level of service
  • Communicates and develops strong professional relationships with customers to deliver a high level of service
  • Ensures that the service team manager is fully informed of any changes to costs and expected completion times
  • Attends service meetings to improve service standards
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Ensures all capital outlay is approved by their line manager or a director


Apply now Mercedes-Benz Southwest

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