Job

Automotive Technician — Mercedes-Benz

Apply now Mercedes-Benz Southwest

Salary:

Due to our continued success our Aftersales Team in Taunton is expanding. We are looking for dynamic and enthusiastic individuals to join our exceptionally talented team of Technicians. We have a number of positions available and would therefore welcome applications from all skill levels, however, as a minimum, you will need to hold a Level 2 in Light Vehicle Maintenance and Repair (or equivalent)  So if you want to work with one of the world’s most recognisable brands, then why not come and join us.

JOB PURPOSE

  • To carry out all services & rectification work in a professional way
  • To identify areas of opportunity through VHC and vehicle examination to upsell additional products and services
  • Consistently exceeds customer expectations
  • Ensure that all standard processes are adhered to in line with the business needs & franchise contract

JOB SCOPE

  • Responsible for carrying out all service and rectification work in a professional way•    KPI’s – Productivity and efficiency levels, customer satisfaction surveys with a focus on fix first visit

KEY ACCOUNTABILITIES & RESPONSIBILITIES

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Performs all maintenance services in line with the company and Mercedes-Benz standards and processes
  • Completes a comprehensive diagnosis and repair job sheet
  • Carries out all repair work using all available workshop information systems necessary to store vehicle system functions
  • Advises Service Team Manager of any additional work required
  • Carries out a final inspection and function tests on all complex repair work
  • Completes final documentation for invoicing
  • Ensures protection, cleaning and care of customer vehicle
  • Meets business standards of fix first visit
  • Provides a high level of technical expertise to deliver a high level of service
  • Communicates and develops strong professional relationships with customers to deliver a high level of service
  • Ensures that the service team manager is fully informed of any changes to costs and expected completion times
  • Attends service meetings to improve service standards
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Ensures all capital outlay is approved by their line manager or a director

 

Apply now Mercedes-Benz Southwest

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