Job

Bodyshop Administrator

Apply now Citygate Group

Salary:

About the role

We have an exciting opportunity for a Bodyshop Administrator to join our team at Kia Slough.

To manage Citygate’s Bodyshop customer and administration needs, achieving key targets, delivering customer satisfaction and strive for continuous improvements

* To Work as a member of the Bodyshop Team in line with the skills and behaviours associated with the Citygate Experience and Brand Values

* Managing the day to day operations of the front of house of the Bodyshop to ensure the achievement of key targets (e.g. BodyShop loading, labour sales, customer satisfaction)

* Continuously reviewing and improving Bodyshop processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability and quality of workmanship

* Working with colleagues across Citygate to investigate and resolve customer complaints

* Arranging customer bookings in line with key targets (e.g. BodyShop loading, labour sales, customer satisfaction)

* Job pack creation at point of customer booking ensuring parts are ordered, courtesy car allocated, Bodynet updated.

* Leasing with customers, establishing their needs and requirements and providing updates in line with the customers’ expectations.

* Bodyshop Banking completed daily

* Check and forward completed invoices to the insurance companies.

* Arrange customer collection and vehicle hand over.

* Estimating, updating estimates when supplementary estimates are required .

Expectations

* To achieve complete customer satisfaction

* To achieve up to date management information via Bodynet

* To achieve agreed financial and operational performance objectives

* To achieve continual improvement in the standard of customer care and to attain customer service levels in keeping with agreed standards

* To ensure that debtors are managed within company parameters

* To work with colleagues and other teams across Citygate to provide a seamless and excellent service to customers

* To ensure compliance with Health and Safety policy

* To comply with company and manufacturer procedures

* To maintain a high standard of personal presentation at all times

* To report any serious problems or concerns without delay

Apply now Citygate Group

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