Job

Contact Centre Advisor

Apply now Parkway Volkswagen

Salary:

Parkway Volkswagen in Derby is looking to recruit a two new Contact Centre Advisors to cover maternity leave.  One position is full time, the other part time and there is a strong possibility that these roles will become permanent.

This is a fantastic opportunity to work for a long established, family run, reputable Main Dealer. 

You will need to be customer-focussed with great attention to detail, possess an excellent telephone manner, be PC literate and proactive, and have the ability to work as part of a team.

You will be required to maintain the high standards of customer service that are kept within the department and follow a set routine to ensure unity between calls.

The role is mainly answering incoming service-related calls, making outbound calls and processing online booking enquiries, alongside spotting opportunities to upsell our products and services.

You will be joining a friendly team, responsible for talking to the dealerships’ aftersales customers and booking vehicles into their Service Departments. You will work individually and as part of a team ensuring that customer expectations and high standards of customer service are met.

The applicants will be polite, self-motivated and have the ability to work under pressure during busy periods.

You will need to have a friendly personality with the desire to deliver the highest quality customer care. A good telephone manner is essential.

Hours

Full Time: Monday to Friday 8am – 6pm / 9am – 7pm and Saturdays 10am – 2pm on a rota basis.

Part Time: Monday to Thursday 4pm – 7pm and Saturdays 10am – 2pm.

Benefits:

  • Full time salary – £17,200 with uncapped on target earnings of £25,000
  • Part time salary – £8,320 with uncapped on target earnings
  • Partially subsidised Volkswagen vehicle on a staff benefit scheme
  •  22 days holiday plus Bank Holidays
  •  Company Pension Scheme
  • Comprehensive training and support programme.

Apply now Parkway Volkswagen

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