Customer Appointments Controller

Apply now Riverside Resourcing & Consultancy Ltd


Customer Appointments Controller – Mercedes-Benz of Hertford

A rare and exciting opportunity has become available at Mercedes-Benz of Hertford for a Customer Appointments Controller.

The Company

L&L Automotive are the franchised Mercedes-Benz partner in Hertfordshire with retailers in Stevenage, Hertford, Bishops Stortford, and Hemel Hempstead.

They genuinely believe that their success depends on the people they employ and that everyone has their part to play in the achievement of their goals.

They place high demands on their staff, however, will provide the support to help you meet these challenges and each year they celebrate your successes with their Reward and Recognition Event to which all team members are invited and where excellence and long service are recognised.

L&L Automotive constantly train their managers to be great Leaders and Motivators and they have a strong culture of people and career development, with 4 Retailers in Hertfordshire there are opportunities for progression throughout the business.

The Role

You will be responsible for receiving calls from customers who are booking their vehicles in for service work, obtaining all necessary details in respect of the work required, and the nature of any problems the customer may be experiencing.  You will validate the Dealer Management System (DMS) records for existing customers to ensure they are correct and up to date and create records for new customers. 

Using the DMS Workshop Loading module, (training will be provided) to schedule all work to maximise utilisation in the workshop, ensuring that work is capable of completion in line with customer’s requirements.  Explaining to customers in a clear and concise manner that a dedicated appointment time will be arranged for them with a Service Team Manager, explaining the benefits of this system. 

You will also offer all customers, unless a leased vehicle, an estimate for work booked.  Ensure that any customer mobility requirements are arranged and maintain appropriate schedules for courtesy cars and collection and delivery drivers. You will also raise vehicle job cards for each job and pass them to the relevant Service Team Manager, ensuring that all service documentation is completed accurately and that all vehicles are checked for service measures and recalls.

You will need to liaise with the parts and service departments as well as provide regular reporting, therefore you will need fantastic administrative skills and have a great eye for detail.

About You

You will have previous motor trade experience in a similar role, be well organised and able to prioritise your work and have excellent IT skills. Exceptional communication skills are essential along with the ability to develop relationships effortlessly.  This is a busy environment, so you will need to be completely unflappable! You will be working in a team of customer focused professionals, so must enjoy team working.



On Offer

Basic salary is £20,000 with an OTE of £23,600 (which includes a company bonus)

Company Car scheme.

42.5 hour week, they are looking for someone who is flexible depending on workload, the business is open between 0800 and 1830, working between these times.

Comprehensive personal development plan.

Our Process

When applying please include a full current CV with your current salary outlined and notice period, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data 

We care about your personal data.  The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.  Your application data is held within our secure applicant tracking system through hireful – you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates.  We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.

Apply now Riverside Resourcing & Consultancy Ltd

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