Job

Customer Service Advisor

Apply now Beadles Group

Salary: Competitive

Group1 Automotive

Customer Service Advisors

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service?

We are holding a Open Evening on the Tuesday the 9th of November in relation to this role and others within the centre and invite any that wish to apply to come and join us on that day between 4pm & 8pm to find out more about the Automotive Industry and what it is like to be part of Group 1 Automotive and BMW.

Please apply by clicking below from where we will forward over a more formal invite and communicate with you leading up to the event.

About the position

The successful candidate for our Customer Service Advisors position will have previous experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Customer Service Advisors position involves:

* Meeting and greeting customers in a friendly and courteous manner throughout the day.

* Booking vehicles into the technical workshop.

* Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.

* Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.

* Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.

* Adopting a sales approach regarding upsell.

* Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

* Customer awareness.

* Ability to work to deadlines and targets.

* Strong teamwork skills.

* Confident and professional communication skills.

* Full driving license.

About us

The Group 1 Automotive network is a well-established and growing automotive group in the UK, with offices also in America and Brazil. Group 1 Automotive is the 9th largest dealer group in the UK, representing Barons Group, Beadles, and Think Ford. All dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources, training and competitive earnings packages.

Group 1 Automotive employees also benefit from; Company Pension, Performance Bonus, Company Benefits Scheme, Company Car Schemes, Share Save Schemes, Long Service Holiday Reward, Enhanced Maternity Policy, Your Birthday Off

If you see yourself in the above position and would like to find out more about what it is like to be part of the Group 1 family, we’d like you to apply now!

Benefits

Company Pension, Performance Bonus, Company Benefits Scheme, Long Service Holiday Reward, Enhanced Maternity Policy, Your Birthday Off

Apply now Beadles Group

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