Customer Service Advisor

Apply now Carshops Limited

Salary: 19380

Customer Service Advisor

Customer Service Advisor (Contact Centre), Sheffield, S60
Full Time Permanent

Basic: £19,380 plus bonus
OTE: £20,580

Hours: We have full and part-time vacancies, working on a shift pattern/rota basis Monday to Sunday.

As a Customer Service Advisor in our Sheffield Contact Centre you’ll be handling calls, chats and emails from customers who have already purchased their vehicle and need your help. You’ll have the opportunity to see their queries through to conclusion and hear their feedback first hand, to see how your work can delight our customers.

As a Customer Service Advisor in our contact centre, you’re at the front line of giving good carma to our customers.

We’re looking for people who make giving great service and helping customers their mission. You’ll experience lots of variety in your calls right through from a simple ‘how do I turn my lights off?’ to ‘I’ve broken down at the roadside, can you help me?’. So, if you’re professional, helpful, love supporting customers and want to provide a memorable experience then this could be the role for you.

Other characteristics that we think make a successful Customer Service Advisor include:

* Being a natural problem solver with a “can do” attitude

* Fantastic organisation skills

* Great communicator

You’ll be working as part of a growing team, who together deliver a great customer experience, each and every day! You should be adaptable enough to handle whatever a day throws as you with a positive attitude.

How will you spread good carma?

If you think this role is for you, then you will have the desire to help and find solutions at the heart of what you do. You will also have a resilient attitude and a calm measured approach to all tasks.

If you have experience in a call centre or contact centre environment that would be ideal, and some previous customer service, retail or hospitality experience is desirable. But, all we really need from you is strong communication skills, being comfortable and able to speak to people on the phone is a must, and a willingness to get stuck in!

What does good carma get you?

Our fantastic benefits package includes:

* 31 days annual leave (inclusive of 8 bank holidays) rising with service

* Structured career progression paths

* Discounts on CarShop products

* Wide-ranging corporate discount scheme and colleague reward program

And much more!!

Who are CarShop? – apart from the 35th best place to work in the UK (Glassdoor)

CarShop was established in 1999 and are now part of the prestigious Sytner Group with 12 large stores, 3 Express stores and some extremely ambitious growth plans, we can’t wait to welcome you to the family. With a 4.8 out of 5.0 rating on Glassdoor and 96% of our people saying they would recommend us to a friend, it is time to join us and start spreading good carma.

Our recruitment process is all about good carma.

CarShop welcome applications from all walks of life, we encourage diversity of all kinds in our offices, prep centres and stores and we think that anyone and everyone can be a part of that.

We do not discriminate in our process in any way shape or form and if you need proof of this, just walk into one of our fabulous stores and see for yourself.

Have you previously had a role like this? Customer Service Assistant, Customer Agent, Customer Service Officer, Customer Service Adviser, Customer Service Admin, Customer Service Coordinator, Client Service Advisor, Client Service Adviser, Client Service Officer, Client Service Coordinator, Retail Assistant, Aftersales, Sales Administrator, Administrator, Admin, Contact Centre, Call Centre, Agent, Complaints Handler, etc.


Apply now Carshops Limited

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