Customer Service Advisor

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Job description

Customer Service Advisor – Jaguar Land Rover Contact Centre

An exciting opportunity has arisen for Customer Service Advisors to accompany the continued growth and expansion of our Jaguar Land Rover Contact Centre

The role is a hybrid remote working from home role but you would be expected to make he occasion commute to our base situated at our group Head office near Fosse park. The Contact Centre team are responsible for handling numerous customer queries ranging from customers looking to secure a booking for repair work on their vehicles to customers requesting for costs on servicing

You will be responsible for handling each customer query with care and attention to detail as well as being capable of achieving set targets and productivity levels required within a Contact Centre environment

Previous experience within a Contact Centre environment is not essential as full training will be provided. We are looking for someone who is committed to providing excellent customer service to customers with high expectations. Also, someone who can work well under pressure in a very busy and ever changing environment

Finally, to assist in making this venture a success you must possess a positive outlook and also hold a solid track record in terms of reliability

Sytner Group currently represents over 21 of the world’s most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to ‘Developing Talent’ and ‘Building Careers’

We are committed to being the best company to work for and recently we were ranked the top rated retailer on Glassdoor as a result of direct colleague feedback

Working within a Contact Centre team is a great way to start your career within Sytner. If you think you have what it takes then please get in touch

Please attach your CV and cover letter

Why Sytner?

Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.
We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:

Additional Holiday
Industry-leading Maternity, Paternity and Adoption Pay
Bespoke Flexible Working Solutions
Enhanced Long Service Awards
Discounted Car Schemes
High Street Discounts

At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

Unsure? Read on…

We represent over 23 of the world’s most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.

Apply now Sytner Group Recruitment

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