Customer Service Advisor

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Job description

Customer Service Advisor (Inbound and Outbound)

An exciting opportunity has arisen for a Customer Advisor within the VWG Division, representing Audi, Volkswagen, Seat and Skoda brands.

The Contact Centre is based in Nottingham and responsible for taking a high volume of incoming calls and pro-actively making outgoing calls. Our aim is to drive business into our 15 centres to ensure that our workshops are at full capacity and that we are achieving the required KPi’s. As a department we are also responsible for handling numerous customer queries, data base administration and managing all digital enquiries.

Previous experience within a Contact Centre environment is not essential as full training will be given. We are looking for someone who has a great personality, enjoys talking to people, is self-motivated and has the drive and determination to want to achieve the very best results.
You also need to be able to work well under pressure in our busy department and will be rewarded with a generous bonus.

Finally, to assist in making this venture a success you must possess a positive outlook and also hold a solid track record in terms of reliability.

If you think you have what it takes to be part of a successful Contact Centre team I would love to hear from you.

Why Sytner?

Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.
We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:

Additional Holiday
Industry-leading Maternity, Paternity and Adoption Pay
Bespoke Flexible Working Solutions
Enhanced Long Service Awards
Discounted Car Schemes
High Street Discounts

At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

Unsure? Read on…

We represent over 23 of the world’s most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.

Apply now Sytner Group Recruitment

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