Job

Customer Service Receptionist Planner

Apply now Thomas Hardie Commercials Limited

Salary:

Thomas Hardie Commercials Ltd is a main distributor for Volvo Truck, Bus and Coach throughout the North West of England and North Wales.

We believe our people are our greatest asset and our aims are to be the best supplier to the best customers and to be the best employer to the best employees.

Thomas Hardie prides ourselves on providing excellent levels of customer service first time every time. We value our people highly and want to invest in them by providing the right levels of support and skills required to really make a difference in the products and services which we provide. Training and development are an integral part of our business and we regard the development of our employees as fundamentally important.

Working for us you would be representing a brand whose industry-leading innovations make you proud as well as working for an award-winning employer who have been named Volvo’s Dealer of the Year for an impressive 3 years running!

Are you ready to share your talent and enthusiasm with us?

A development opportunity has arisen for a motivated, professional, and versatile individual to join the Service Department based at our Liverpool site working a 40hour week (working days and times to be confirmed). The role will be responsible for covering work at both the Liverpool and Widnes VMU site.

Reporting to the Service Reception Supervisor, the main job function will be to receive customers, identify and progress routine service and repair requirements and promote the sale of service and accessories within the limits of technical ability as well as to effectively plan and organise the service of scheduled and non-scheduled vehicle maintenance work to correspond to the available hours with the aid of the Dealer Point system and in conjunction with our agreed customer commitments.

The role will include:

  • To promote and maintain excellent customer relations advising customers of work progress or additional work requirements and dealing with customer queries.
  • To discuss and identify routine service and repair requirements with customers obtaining detailed background information to assist specialised personnel in diagnosis/testing/inspection.
  • To record in detail customer requests for workshop action and obtain authority to proceed.
  • Maintaining customer and workshop records.
  • Defect Management on VCM/VCH contracts.
  • Quote and up sell defect work on PM/PAYG contracts
  • To be aware of the workshop loading situation and the progress of work and advise customers of delays or of additional work required.
  • To manage and coordinate campaign work.

The successful candidate will have the following qualifications, skills, and experience:

  • Previous experience in a customer facing role.
  • Previous experience of working in a Service environment and similar role would be preferred.
  • A friendly, confident, and professional manner with excellent communication skills.
  • Ability to work well under pressure and as part of a larger team as well as on their own initiative.
  • IT literate with Microsoft Office Applications including Outlook, Word PowerPoint, and Excel.
  • Have a full and current UK driving licence.

Candidate Benefits

  • We offer class leading rates of pay
  • Company sick pay scheme.
  • Personal pension with enhanced contributions and death in service benefit for pension members.
  • Cycle to Work scheme.
  • Enhanced paternity and maternity benefits.
  • Loyalty holidays.
  • Excellent personal development and training opportunities.

Apply now Thomas Hardie Commercials Limited

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