Apply now Harwoods Group
Automotive retailer Harwoods Group, represents prestigious car brands Aston Martin, Audi, Bentley, McLaren,Volvo, Jaguar and Land Rover, as well as the truck brand MAN. We have eighteen businesses across Sussex, Surrey, Kent and Hampshire.
With 98% of staff scoring positively when asked ‘I care about the future of Harwoods’, we’re a safe bet for a job and career.
Harwoods MAN Truck was acquired by the Group in 2004 with a further MAN/ERF franchise covering the west of the territory purchased from K L Commercials in 2005. These businesses were subsequently amalgamated in 2006.
We currently have a team of approximately 45 employees covering the Portsmouth/Southampton area and undertake MAN new and used truck sales, MAN and all makes service and repairs, together with parts sales. In addition, we offer VOSA testing.
Job Purpose & Key Responsibilities
To carry out repairs and servicing to vehicles, as instructed, to the highest possible standard.
To correctly interpret instructions from the job card/repair order, to follow all documented Quality Procedures and to comply with repair instructions and stipulated settings and tolerances from manufacturers’ manuals, bulletins, check sheets.
To obtain any necessary technical information by following documented procedures. To request and attend training and to keep abreast of the latest technical information which is circulated or displayed.
Plan, carry out, check and test all work done to the highest possible standard of workmanship and in the most efficient manner, in order to ensure the maximum utilisation of time available. To report any repair difficulties immediately.
Accurately report and record work done, and tests carried out and to immediately report any further work required or vehicle faults, as laid down in documented procedures.
Protect and maintain all tools and equipment by only using them in the prescribed manner and returning them to their place of storage immediately after use.
To immediately report any loss, shortage, damage or malfunction of tools and equipment or if any additional tools or equipment are required to complete the repair. To record the serial number of any test or measuring equipment used on the job card/repair order.
Advise the Parts Department of the parts that are necessary for the repair at the earliest opportunity and to only withdraw and fit those parts that are essential for the stated repair.
Record the volumes of lubricants and consumables used on each repair.
Ensure that all displaced parts are immediately clearly identified and/or placed in quarantine areas, as required by documented procedures.
Protect and take care of Customers’ and the Company’s property. To drive and road test vehicles by following documented procedures and taking the utmost care.
Maintain allocated work areas in a clean and tidy condition and to remove all scrap, etc. immediately upon the completion of each repair.
Maintain own appearance and manner to present the best possible image to Customers.
Ensure that all guidelines on health and safety are followed.
To maintain good working relationships with other staff and Customers.
Carry out any further duties, within capabilities, by agreement with management. These may include working off-site, attending breakdowns, working outside normal hours, maintaining equipment, supervising and instructing trainees, acting as supervisor
All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.
Proof of Right to Work in the UK.
Skills & Knowledge
Full UK driving licence.
Competency in numeracy and literacy.
Competency in IT.
Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.
Delivering Memorable Customer Service
Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.
High Performing Teams
Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.
Commercial and Operational Excellence
Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.
Innovation & Improvement
Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.
Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.
Authorised to act as Quality Controller, to test and inspect work and vehicles, to drive and road test vehicles, to report any nonconformance of the Quality System, by following documented procedures.
Authorised to instruct allocated trainees and to assess their competence in particular skills.
May have specific authority confirmed by qualifications.
May have specific temporary authority by agreement allocated, i.e. outside hours, off-site, acting Supervisor, acting Receptionist, equipment testing and calibration.
Apply now Harwoods Group