Parts Manager

Apply now Greenhous Group Limited


VW Bilston

Working Hours
Monday to Friday, 8.00 am to 5.00 pm with 30 minutes for lunch. One in three Saturdays 8.00 am to 12.00 pm.



Closing Date

REPORTING TO: Aftermarket Manager

An opportunity has arisen at Greenhous VW Bilston for a Parts Manager. This role will involve meeting agreed sales volume targets whilst ensuring that excellent customer service is delivered at all times.

Key Responsibilities

* Ensuring that all monthly/Quarterly/Annual targets are met for Parts & Accessories, as set by the Brand, at both locations.
* Ensuring that all the HSO standards are in line with Brand requirements, so that the annual audit is achieved at both locations.
* Check that all stock levels are not exceeded and that we do not have any obsolete stock.
* Make sure that both locations display all the accessories that the Brand requests in the showrooms.
* Make sure that adequate cover is made at both locations for staff leave/illness, or just away from the business.
* Contribute to departmental compliance with company policy and industry guidelines
* Parts sales V Objectives
* Departmental VQM/Retailer HSO Audit standards
* Stock control data accuracy
* Maximise parts profitability through the use of professional sales techniques
* Maintain parts stock and stock records
* process parts orders efficiently

Knowledge/Skills/Experience/Special Requirements

* Self-confidence
* Customer-orientation
* Professional appearance
* Team Player
* Proactive approach
* Effective communication
* Analytical Ability
* Commercial Awareness
* Brand Alignment
* Relationship Building
* Influencing and Negotiating
* Experience in handling stock inventory
* Previous high-volume motor trade parts experience desirable
* Computer skills, Including database packages, email and Internet
* Proven track record in delivering excellent customer service desirable
* Ideally have previous knowledge of VW ETKA online parts catalogue
* Ideally have working knowledge of VW Eparts Online ordering system
* Knowledge of using Kerridge Dealer Management system preferred
* Preferably have experience in selling VW Brand accessories using PIP
* Having existing knowledge of VW Expo returns logistics system would be preferred
* Be experienced and confident to order and sell tyres using on line ordering portals
* Have previous experience of working in a high-volume customer facing parts role
* Previous high-volume motor trade parts experience desirable

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