Parts Supervisor

Apply now Drive Vauxhall


Your Role:

Through excellent customer service you will promote and affect sales of stock, at retail, trade and workshop counters both over the phone and face to face.

Your Main Duties

* Ensures that all customers at retail, trade and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day
* Completes all administrative functions in an accurate and timely manner
* Achieves sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers
* Answers customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and avoids excessive use of technical jargon
* Communicates and logs any discrepancies of stock with the Parts Manager
* Actively supports company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information

What we’re looking for:

* Previous experience as a Parts Advisor is required
* Exceptional verbal and written skills and excels in both telesales and customer facing roles
* Prior experience of using parts catalogues and understanding stock control is essential
* Demonstrates excellent attention to detail and accurate record-keeping
* CDK experience would be advantageous
* Collaborates with colleagues to support the achievement of increased profit and sales
* Committed to achieving excellent customer relations and ensuring that customer’s expectations are met if not exceeded
* Positive friendly and professional manner, demonstrates integrity, discretion and objectivity
* Computer literate, including Microsoft Office
* A good technical understanding of motor vehicles

Monday to Friday: 8:00am to 17:30pm
Saturdays are on a Rota basis: 8.30am – 12.30pm
22 days holiday per year plus Bank Holidays

Apply now Drive Vauxhall

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