Sales Administrator

Apply now Carbase

Salary: £32k – 35k per annum

From humble beginnings Carbase, formally Brent Cars launched in 2003 as a family-run dealership in a small Somerset village. Since then, we have grown into the largest independent used car dealership in the South-West. Due to company growth, we are looking for a new sales administrator to join our Brent Knoll team.

Contract: Full-time & Permanent. 5 days per week, 45 hours per week on a rota, including weekends and bank holidays.

Purpose of the Role

To fully support the Sales teams at the store through the provision of a professional and efficient administration service.

What we offer

* Competitive annual leave entitlement, increasing with service

* ‘Refer a Friend/Family’ scheme

* Development & progression opportunities

* Competitive remuneration package

* Contribution based pension scheme

* Service linked company sick pay

* Health & Wellbeing support through ‘Ben’

* ‘High street’ shopping discount scheme and discounts on in-house car purchases & servicing

* Eyecare voucher scheme

* Paid compassionate leave (subject to criteria)

Main Responsibilities

* Reception duties – meeting and greeting visitors, answering queries etc.

* Carrying out key vehicle admin tasks e.g. V5 scans, handover sheets, handover boxes, checklists,

* Booking in part-exchanges

* OOBs process including paperwork preparation, refunds sign off, dealing with customers etc.

* Liaising with customers for unsigned/missing documentation

* Ensuring Google sheets are up to date and accurate, where appropriate

* Setting up RAC warranties, GAP policies, Paint protection etc.

* Utilising Navigator – invoicing, adding products, pushing service lines

* Creation of job cards and communication with the workshop

* Reconciliation of sales to nav/google

* HPI of vehicles

* Checking and advising on delivery of vehicles from other sites; updating delivery dates on google; printing sheet each morning for valet

* Handing over loan cars after hours

* Handling overflow calls as required

* Any other general administration work as required

General responsibilities

* Work professionally as a member of the Sales and wider Administration team, communicating information efficiently and effectively to other team members as required

* Develop and maintain constructive working relationships with key stakeholders

* Ensure front line enquiries are dealt with promptly

* Ensure correct input, maintenance and retrieval of data

* Accept ownership for timely completion of tasks, within tight deadlines

* Promote and share a good working environment

* Contribute to the wider life of Carbase

Our Values

* Integrity – an unwavering commitment to Integrity in everything we do

* Customer Centred – always walking in our customers’ shoes… passionate about delivering excellence & not accepting second best

* Growth Mindset – curious… “can-do” in approach… seeking opportunities to grow & develop …having fun through celebrating milestone successes as well as the BIG wins

* Accountable – making it personal… “grabbing the nettle”… prepared to make the tough calls…operating at pace & recognising when collaboration is key to success

* Caring – for each other, our teams & the communities in which we operate

Apply now Carbase

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