Apply now Harwoods Group
Automotive retailer Harwoods Group, represents prestigious car brands Aston Martin, Audi, Bentley, McLaren, Volvo, Jaguar and Land Rover, as well as the truck brand MAN. We have eighteen businesses across Sussex, Surrey, Kent and Hampshire.
Our vision is to ‘create memorable experiences’, as we believe our primary role is to add maximum value to the customer journey. We also aim to make working at Harwoods as memorable and enjoyable as possible and benefit from above average employee engagement.
With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we’re a safe bet for a job and career
Harwoods Jaguar Land Rover Brighton are an appointed Jaguar Land Rover new and used car retail operation, with a full service and repair facility. In addition, we have a MOT facility on site. Our exciting and stunning new site in Brighton represents Jaguar and Land Rover across the south east region from Hastings to Heathfield, across to Burgess Hill and Henfield and down to Worthing, with our core area being Lewes and Brighton. We have a team of hard-working, experienced staff, who are dedicated to delivering great customer experiences, with our customer-centric culture evident throughout the business.
The role of the Sales Administrator is to:
Be responsible for all administrative aspects of the order, supply and payment of new and used vehicles from within the business, in accordance with company and franchise processes and policies.
All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.
Proof of Right to Work in the UK.
Skills & Knowledge
Competency in numeracy, literacy and IT.
Understanding of basic vehicle design, function and location of parts.
Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.
Delivering Memorable Customer Service
Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.
High Performing Teams
Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.
Commercial and Operational Excellence
Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.
Innovation & Improvement
Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.
Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.
Use relevant systems/vehicle files for processing new (and used) fleet vehicle orders to support the sales function. Set up and maintain customer information accurately including key contact details, to ensure high quality data for reporting.
Ensure all vehicles are funded appropriately and any issues in this regard notified to the Sales Manager immediately.
Complete and submit the relevant forms via AFRL to conform to legislation (V55, Vehicle Tax).
Ensure all monies are physically received in respect of manufacturer support bonuses and reconcile these correctly on the DMS.
Carry out HPI checks on part exchange vehicles as required and report findings
Raise relevant internal paperwork (purchase invoices, cheques, finance documents) ensuring accuracy at all times.
Ensure all queries are handled pro-actively, promptly and accurately.
Maintain safe working practices and ensure compliance with the policies, processes and standards of the business.
Apply now Harwoods Group