Sales Enquiry Consultant

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Salary: Competitive


* Location: Imperial Way, Croydon

* Salary: Competitive

* Department: Sales

* Benefits: See Full Advert

* Driver Licence Required: No

* Working Hours: Monday – Friday 8:30am – 6pm
Alternate Saturdays 8:30am – 1pm

Job description

We are looking for a dynamic team player to join our Sales Enquiry Centre at Imperial Way, Croydon. The role is focused on providing the highest level of customer service and ensuring that all customers are given the information and advice they need to assist them in choosing the right car. Ideally, you will have an established background in customer service and the ability to work in a busy and professional team environment. The role comes with an attractive package along with the opportunity to train and develop within the business.

Ancaster is one of the largest and longest established dealer groups in the South East of England and the Home Counties operating across twelve locations for Nissan, Hyundai, Fiat, Alfa Romeo, Jeep and Abarth.

Daily responsibilities

Working as part of the team to ensure every customer experiences exceptional customer service.

Ensure all enquiries into the Centre are dealt with promptly and professionally.

Deal with all customer enquiries via, phone, email, Video link and live text in a polite and courteous manner.

Provide customers with the information they need to make an informed decision.

Understand and adhere to the Ancaster Sales Process and using the tools provided gather information on the customer and their needs to enable a sale to be made.

Develop an excellent knowledge of the brands, offers and additional products offered by Ancaster.

Engage with customers to develop a full understanding of their needs and provide the necessary support to meet and exceed their requirements.

Responsible for completing compliancy documents in a professional manner with customers.

Working with various finance systems in order to process customer information.

Offer customers the ability to book a test drive at their desired dealership and liaise with the dealership team.

Have the ability to conclude end deals.

You should be able to build a rapport easily with customers and feel passionate about offering only the highest levels of customer service.

The Perfect Fit

Passionate about customer service

Able to work as part of a team to achieve individual and team objectives

Excellent communication and rapport building skills.

Comfortable gathering customer data.

Able to present offers and figures and discuss customer’s needs.

Have a professional and engaging telephone manner.


In addition to receiving a competitive salary you will also receive:

Team and individual bonus available on achievement of lead, test drive and sale KPIs

Company pension

Life assurance

Generous staff discount on new cars sold by Ancaster after completion of 3 months service

Holiday Allowance of up to 22 days

If you think this is the role for you, please use the button below to send us your CV. If you have not heard within 10 days since your application, unfortunately you have not been successful on this occasion.

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