Job

Senior Service Advisor

Apply now Mon Motor Group

Salary: £Available on Request

Position: Senior Service Advisor, Bristol Audi

Salary: £Available on Request

Department: Aftersales

Careers at Audi deliver outstanding prospects, industry-leading training combined with the reward of working for a company that’s at the top of its game. A brand that’s continually evolving, offering its employees the kind of professional development and opportunities that bring exciting new challenges to every working day.

We are looking to recruit a Senior Service Advisor at Bristol Audi.

Key Responsibilities:

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To manage the Service Advisor team and support the workshop team as required.

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To coach, motivate and lead the Service Advisor team

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To manage monitor and review all customer satisfaction reporting and implement plans to address any areas of concern

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Ensure that the front of house area is attended by a member of staff throughout the day to provide immediate attention to customer needs upon visiting the centre

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To ensure that the customer journey whilst in Centre is managed in accordance with their needs and at their pace

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To control and manage the loan car fleet

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To drive financial performance through sales activities

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To manage and control key areas of focus required by Audi UK as defined on the balance score cards

Person Specification:

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Have outstanding communication skills

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You will have great leadership qualities

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You will have the ability to build relationships at all levels but most importantly have the ability to deliver the highest levels of customer experience

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You will ideally have had experience in a similar role.

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You will have the ability to manage and resolve customer issues

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You should have the ability to anticipate when customer interactions need more attention

The successful applicant will be a good reader of people, have great social skills and be able to coach and mentor a Team.

This is a full-time position at our Bristol Audi Dealership.

Added: 12 November 2021

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