Job

Service Advisor

Apply now Carbase

Salary: per annum + competitive benefits package

Salary: £23,941.18This salary is made up of your base salary £22,000 plus the premium time and a half rate £1,941.18 in respect of the contractual alternate Saturday you are required to work + Monthly Bonus.

Contract: Full-time, Permanent. Monday to Friday 8am to 5.30pm, 1 hour unpaid break, and alternate Saturdays 8am-1pm (as per rota).

Purpose of the Role

To be the liaison between the customer and service technicians working in the garage. Working with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions.

Main Responsibilities

* Greet customers, listen to requests, schedule appointments, estimate costs, and answer queries

* Communicate with customers with regards to vehicle problems/issues

* Communicate with technicians about vehicles statuses, and ensure that vehicle will be ready on time

* Act as an advocate for customers when communicating vehicle problems

* Liaise with technicians about parts ordering to ensure requisite parts are available when required, and communicate any time restrictions to customers in timely manner

* Maintain positive relationships with customers ensuring repeat business

* Display extensive knowledge about products and services

* Approach transactions with sales-minded professionalism and suggestively sell products and services to customers

* Process customer payments

* Demonstrate extensive knowledge of service department

General responsibilities

* Attend and contribute to staff meetings

* Work professionally as a member of the team, communicating information efficiently and effectively to other team members as required

* Develop and maintain constructive working relationships with key stakeholders

* Ensure front line queries are dealt with promptly

* Ensure correct input, maintenance and retrieval of any data

* Accept ownership for timely completion of tasks, within tight deadlines

* Promote and share a good working environment

* Contribute to the wider life of Carbase

SKILLS CRITERIA

ESSENTIAL

DESIRABLE

Qualifications

* Good standard of English and Maths: GCSE Level C and above, or Numeracy and Literacy Level 2 on the NQF or equivalent.

* Full UK Driving licence

* Attainment of Level 3 qualifications or equivalent, or above (e.g. A Levels, AVCE)

Skills and Abilities

* Excellent interpersonal skills

* Excellent customer service skills

* Good communication skills, both verbal and written

* Able to work on own initiative

* Ability to prioritise workloads utilising all resources to ensure that objectives are met.

* Must be willing to adopt a hands-on approach and assist others when required

* Good IT skills including MS Excel, Word, Outlook

Experience

* Demonstrable experience within the automotive industry

* Experience within a workshop/servicing environment

* Knowledge and awareness of the importance of confidentiality and data protection

* Demonstrable experience as a Service Advisor

Personal characteristics

* Professional

* Approachable

* Assertive

* Confident

* Motivated

* Adaptable

* Flexible

Apply now Carbase

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