Service Advisor

Apply now Kream Motor Recruitment (Isca) Ltd


We are seeking a SERVICE ADVISOR to be the focal point for customers requiring advice, servicing, and repairs to their prestige LCV vehicles at an Exeter based main dealer. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.

Your day will include:

  • Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
  • Initiating documentation and maintaining customer records and follow up systems.
  • Providing customers with estimates and notifying them promptly when the work is complete.
  • Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
  • Preparing and presenting accurate invoices to customers in order to obtain payment in line with company procedures.
  • Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
  • Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians.

This position requires an individual with related previous experience, gained in either the main dealer or quality independent environments.

Working week varies over alternating patterns:  Week 1 = 10am to 6.30pm  /  Week 2 = 7am to 3.30pm.

Saturday mornings are worked on a rota basis.

You will be representing a high-quality prestige LCV brand, and can look forward to a competitive basic salary alongside a bonus scheme that recognises / rewards effort and success.

kream motor recruitment is a motor trade-specific recruitment agency based near Exeter covering the whole of the south west; specialising in permanent vacancies in franchised and independent motor dealers/repair workshops. Backed up by 60+ years joint experience in most departments we believe our professionalism, industry understanding, and reputation are unrivalled.  Please visit our website to view all our current vacancies.

Apply now Kream Motor Recruitment (Isca) Ltd

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