Job

Service Advisor

Apply now Harwoods Group

Salary: £TBC

Harwoods Group is an automotive retailer representing prestigious car brands; Aston martin, Audi, Bentley, Jaguar, Land Rover, McLaren and Volvo together with the truck brand MAN. We have a total of eighteen businesses providing sales and aftersales services across Sussex, Surrey, Kent and Hampshire.

Our vision is to ‘create memorable experiences’. In other words, we believe that our role is to ensure our valued customers are offered the best possible experience in their interactions with our company. We feel it is equally important that our staff are well supported and are able to deliver these experiences working as one cohesive team.

With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we’re a safe bet for a job and career.

Five Oaks Audi became Harwoods’ third Audi business in 2006 and is unique among the Audi network, having sales and aftersales departments on one site, together with an accident repair centre and fuel station. Situated in the hamlet of Five Oaks, 5 miles west of Horsham, we have approximately 50 employees here and pride ourselves on high levels of staff retention, customer satisfaction and loyalty.

Job Purpose

The role of the Service Advisor is to:

*
Be the point of contact for customers requiring servicing or repair to their vehicles.

*
Manage the flow of information between the workshop, the rest of the business and the customer.

Policies

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

Person Specification

Essential

*
Proof of Right to Work in the UK.

Experience

Skills & Knowledge

Essential

*
Full UK driving licence.

*
Smart appearance.

*
Competency in numeracy, literacy and IT.

Desirable

*
Understanding of basic vehicle design, function and location of parts.

Competencies

Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

Level:

Team Member

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards

Apply now Harwoods Group

More stories...

Advert
Server 190