Service Controller

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Salary: Market related

Service Advisor / Controller required in the Aldershot / Farnham area of Hampshire / Surrey.

We are working with an Engineering company in the Aldershot / Farnham area who are looking to recruit a Service Advisor / Controller to join their busy team. 

Salary is circa 28k based on  42.5 hours per week

Location is Aldershot / Farnham, Hampshire / Surrey

Job Role:

As a Service Controllers / Advisor you will be an integral part of the Service Department with emphasis on promptly organising appropriate resources to resolve situations quickly and ensure communication is kept flowing, externally and internally.

Your key responsibilities will include:

To receive, record and relay relevant information for all call-outs

To monitor and arrange Engineer availability

To keep customers informed of timescales and ensure Engineers attend as soon as possible

Being the point of contact for any service enquiries

Contributing effectively to administration processes

Dealing with all telephone calls in a polite and professional manner and having the ability to deal with conflict whilst remaining diplomatic

Key skills we are looking for:

Effective team player

Excellent time management skills; able to prioritise time and work well under pressure

The ability to provide high levels of customer care

Willingness to help both internal and external customers

Proactive, flexible and positive can-do attitude

IT Proficient

If you would be interested in finding out more information of the Service Advisor / Controller role – or to discuss other opportunities in the area – please call Andy @ JAGO Consultants.

Not the right position for you? Please visit our website for full list of vacancies. Do you know someone who might be right for this position? Refer a friend or colleague, and earn yourself a referral fee. Please see our website for more details.

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