Service Controller

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Salary: £24k – 25k per year

Service Administrator / Coordinator required by client who is an Engineering company near Uttoxeter.

Salary: circa 25k based on 39 hours per week

Essentially the main part of the Service Controllers role is to manage the engineers on a day to day basis. You will be required to organise engineers to complete routine planned maintenance, remedial work and emergency breakdowns/ callouts. You will be expected to promptly organise appropriate resources to resolve situations quickly and ensure communication is kept flowing, externally and internally.

Your key responsibilities will include:

  • Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
  • Chase the customer for order numbers for quoted works.
  • Keep constant communication with the customer to give them updates on all breakdowns / jobs.
  • Issue Paperwork / Analysis Reports
  • Resolve all customer invoice queries.

Key skills we are looking for:

  • Effective team player
  • Excellent time management skills; able to prioritise time and work well under pressure
  • The ability to provide high levels of customer care
  • Willingness to help both internal and external customers
  • Proactive, flexible and positive can-do attitude
  • IT Proficient

In return, you will receive:

  • Competitive salary
  • Medical and Dental Plan scheme
  • Life Assurance
  • Contributory Pension scheme
  • Uniform

I look forward to hearing from you with regards to the Service Administrator / Controller vacancy in the Uttoxeter area Staffordshire. 

Contact: Andy at Jago Consultants

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