Service Planner/Customer Service Reception Support

Apply now Thomas Hardie Commercials Limited


Thomas Hardie Commercials Ltd is a main distributor for Volvo Truck, Bus and Coach throughout the North West of England and North Wales.

We believe our people are our greatest asset and our aims are to be the best supplier to the best customers and to be the best employer to the best employees.

Thomas Hardie prides ourselves on providing excellent levels of customer service first time every time. We value our people highly and want to invest in them by providing the right levels of support and skills required to really make a difference in the products and services which we provide. Training and development are an integral part of our business and we regard the development of our employees as fundamentally important.

Working for us you would be representing a brand whose industry-leading innovations make you proud as well as working for an award-winning employer who have been named Volvo’s Dealer of the Year for an impressive 3 years running!

Are you ready to share your talent and enthusiasm with us?

We currently have an exciting opportunity for an enthusiastic and conscientious Service Planner/Customer Service Receptionist Support to join the Aftermarket Department at the Middlewich Depot working Monday to Friday from 8.30am to 5pm plus alternate Saturday mornings.

Reporting to the Aftermarket Supervisor, the role will be to effectively plan and organise the service of scheduled and non-scheduled vehicle maintenance work to correspond to the available hours with the aid of the Dealer Point system and in conjunction with our agreed customer commitments; to receive customers, discuss, identify and progress routine service and repair requirements and to promote the sale of service and accessories within the limits of technical ability.

Other duties within the role will include:

  • Maintaining customer and workshop records;
  • Defect Management on VCM/VCH contracts;
  • Quote and up sell defect work on PM/PAYG contracts
  • To be aware of the workshop loading situation and the progress of work and advise customers of delays or of additional work required.
  • To manage and coordinate campaign work;
  • To prepare detailed test/diagnosis reports for quotations, estimates or job card development.
  • Assist and cover reception in busy periods and other administration duties.

The successful candidates will have the following qualifications, skills and experience:

  • Previous experience of working within a Service environment and/or a similar role
  • Good understanding of the Commercial Vehicle industry
  • Experience of organising vehicle maintenance as well as campaign work and preparation of test/diagnosis reports
  • Be confident and well organised with excellent written and verbal communication skills;
  • Able to work on their own initiative as well as in part of a larger team and be able to work well under pressure.
  • Good working knowledge of Microsoft Office Applications and computer literate.

 Candidate Benefits

  • We offer class leading rates of pay
  • Company sick pay scheme.
  • Personal pension with enhanced contributions and death in service benefit for pension members.
  • Cycle to Work scheme.
  • Enhanced paternity and maternity benefits.
  • Loyalty holidays.
  • Excellent personal development and training opportunities.

Apply now Thomas Hardie Commercials Limited

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