Job

Service Support Host

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Salary:

Job description

About the role

Jaguar Land Rover Northampton is looking for a punctual and enthusiastic Service Support Host to join our fantastic team! As a Service Support Host, you should share your passion for our brand every day and immerse customers in the world of Jaguar Land Rover.

You will man one of the service lanes at the retailer, meet and greet our customers upon arrival and ensure they are placed into contact with the correct colleague. You will ensure their replacement loan vehicle is ready for customer collection and provide friendly and attentive service at all times. You will be advising customers of estimated arrival times via telephone, contacting them with updates and providing a warm and professional welcome on arrival. You will also be liaising with the service department to ensure vehicles are prepared and ready for the workshop. Please note this role is for on site driving only and therefore a full driving licence is essential.

You will ensure that we provide our customers with the highest possible levels of customer service; take the time to build a genuine rapport with them to ensure excellent service from Jaguar Land Rover is achieved even if they’re not visiting our showroom.

This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Ideally, you will have previous experience working with a premium brand and an understanding of the automotive industry, however, this is not essential.

You should have excellent attention to detail as you will checking over each vehicle to ensure your safety when driving, as well as identifying any blemishes or damage on the vehicle.

You should be able to provide and understand high levels of excellent customer service.

Why Sytner?

Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.
We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:

Additional Holiday
Industry-leading Maternity, Paternity and Adoption Pay
Bespoke Flexible Working Solutions
Enhanced Long Service Awards
Discounted Car Schemes
High Street Discounts

At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

Unsure? Read on…

We represent over 23 of the world’s most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.

Apply now Sytner Group Recruitment

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