Technical Operations Manager

Apply now Theo Jones Recruitment

Salary: £50000.00 – £60000.00 per annum + OTE £10,000

Theo Jones Recruitment are pleased to be recruiting a Technical Operations Manager for a Global Insurance Company’s Automotive Division.

Technical Operations Manager
Home Based
Circa £60,000 + bonus
Monday to Friday 9am-5pm

The Technical Operations Manager is responsible for the following Teams:

  • Technical Support Operations
  • Technical Fleet and equipment support, including Vehicle Technicians and tooling/equipment teams
  • Technical Administration


  • To lead, motivate and develop the team to ensure that the quality and standard of service required by the company and their clients are fully realised and consistently achieved.
  • To be responsible for the performance of the Technical Operations Team and to ensure that all technician teams achieve KPI’s and works towards continuous improvement in repair, cost control and attendance.
  • Ensuring all KPI’s and objectives are met/exceeded, and that performance is closely monitored and managed to ensure improvement and reduction of cost.
  • Ensuring the performance of client schemes meets or exceeds the contractual performance levels, and SLA’s are met from a company business objective
  • To ensure that services provided by all areas meet the Company and client requirements and reduce cost wherever possible.
  • Actively communicate the relationship between Key Performance Areas and the business strategy.
  • Conduct regular appraisals and one-to-one meetings.
  • To be responsible for the adherence of Technician procedures to Safe Systems of Work (SSOW), including monitoring or changes to Health and Safety requirements and reporting/attendance to Health and Safety Committee
  • Ensure that Technician tools and equipment meets the standards set under ISO, PAS43, LOLER and PUWER regulations
  • Attend client meetings when needed.
  • Coaching and Development of teams/staff
  • Planning and budget control
  • Maintaining a culture of high levels of customer service

The ideal candidate:

  • Motor Vehicle Technical qualification or equivalent
  • NEBOSH Health and Safety qualifications, if not held, the willingness to carry out qualification
  • Proven Managerial experience in a similar environment
  • Automotive industry experience
  • Negotiation experience with suppliers
  • A strong working knowledge of Microsoft Word, Excel & PowerPoint
  • Proven achievements of objectives an cost control
  • Project management experience or similar
  • Excellent communication/interpersonal skills

If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful company then APPLY today!

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Apply now Theo Jones Recruitment

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