Apply now Harwoods Group
Harwoods Group is an automotive retailer representing prestigious car brands; Aston martin, Audi, Bentley, McLaren, Volvo, Jaguar and Land Rover together with the truck brand MAN. We have a total of eighteen businesses providing sales and aftersales services across Sussex, Surrey, Kent and Hampshire.
Our vision is to ‘create memorable experiences’. In other words, we believe that our role is to ensure our valued customers are offered the best possible experience in their interactions with our company. We feel it is equally important that our staff are well supported and are able to deliver these experiences working as one cohesive team.
With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we’re a safe bet for a job and career.
Harwoods Land Rover Edenbridge was acquired in 2005 and became the Group’s third Land Rover franchise. Our services include sales, service, parts (including trade parts), a Smart paint booth and valeting facilities. Thanks to our beautiful countryside location, we enjoy a vast amount of space enabling a fantastic used car display and plenty of parking. Our team comprises just under 50 staff, many of whom have been at the site for over 20 years. Accordingly, we have a very loyal customer base and are actively involved in supporting many community events
The role of the Transaction Manager is to:
Maximise sales opportunities for the business by offering finance solutions to customers, in addition to adhering to FCA guidelines at all times with regard to portraying financial information and regulated activities.
Be responisible for the control of the new and used vehicle sales process through the business.
To sell the maximum number of vehicles via the use of an effective sales process, whilst at the same time achieve the best profit for the business.
Work with the sales team to develop and promote financial products and services.
Maintain status as FCA approved advisor, completing FCA requirements and complying with FCA principles for both the customer and the business.
Actively convey the culture of putting customers first by means of TCF at all times.
Ensure all customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively.
Carry out accurate appraisals of all vehicles offered for part exchanges and agree a price with the customer and Sales Manager.
Maintains the showroom environment and external displays to agreed standards.
Plans and contributes to local marketing activities within the overall business plan.
All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.
Proof of Right to Work in the UK.
Skills & Knowledge
Full UK driving licence.
Excellent numeracy and literacy.
Competency in IT.
Expert finance knowledge.
Relevant manufacturer accreditation.
Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described:
Delivering Memorable Customer Service
Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.
High Performing Teams
Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.
Commercial and Operational Excellence
Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.
Innovation & Improvement
Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.
Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.
Apply now Harwoods Group