Workshop Controller

Apply now Arbury Motor Group


Workshop Controller

Arbury Motor Group is a West Midlands multi award winning dealer group, currently representing Citroen, Fiat, Nissan, Skoda, SEAT and Peugeot brands. We require a Workshop Controller at our Peugeot/Nissan dealership in Leamington Spa.

If you are looking for an exciting, rewarding and fulfilling long term career whilst working for a very well respected independent dealer group in the West Midlands then this could be the job for you.

What we are looking for

The Workshop Controller role is one of the busiest and most critical roles in our Dealerships. You will be the relationship manager between the customer, service advisors and the workshop, ensuring our Customer Satisfaction levels are outstanding. Therefore, we are looking for an exceptional individual with excellent inter-personal skills as well as time management and organisational skills to ensure the efficient booking and servicing of customer vehicles. You will be enthusiastic and a great team player with excellent communication skills and the ability to sell additional products and services to our customers.

Ideally you will have at least 2 years experience in a similar role, preferably within the Motor Industry. We are looking for individuals who possess the following attributes:

– Outstanding Personal Presentation

– Exceptional Time Management and Organisational Skills

– Good Literacy & Numeracy Skills

– Outstanding Customer Focus

– Excellent Communication Skills

– IT Literacy

– Influencing and Selling Skills

Role & Responsibilities

The key responsibilities of this role are as follows:

Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that means Customers would not consider using our competitors.

To ensure efficient workshop use of materials, equipment and labour resources

To ensure service and repairs are carried out to the highest standards, achieving total customer satisfaction

To actively retain all available business by consulting and co-operating with service advisors and the Service Manager

To work effectively within the dealership team to ensure industry leading standards of customer care and satisfaction at all times.

If you are genuinely interested in joining our company and can demonstrate the above we would be very interested to hear from you

Please apply via email [email protected], [email protected], [email protected]

Apply now Arbury Motor Group

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