MONDIAL Assistance has announced the promotion of Lee Taylor to head of warranty and service programmes, further enhancing the quality of its bespoke warranty service.
Taylor will be responsible for the warranty and associated service retention programmes within Mondial’s UK business. This appointment is part of Mondial’s ongoing investment in developing its e-commerce warranty platform during 2008.
In 2007, Mondial established a firm and sustainable solution for the administration and underwriting of Gap and RTI and associated products. Mondial also created customer focused e-commerce warranty solutions, as well as client-branded purchasing technologies.
Taylor will play a key role in driving forward the success of these innovations throughout 2008, already securing a contract with BMW, BMW Motorrad and MINI for the UK and Ireland/
‘Mondial provides clients with bespoke warranty and related services that are fully supported through a variety of distribution channels, but our e-commerce solutions are undoubtedly a winning communication,’ he said.
‘This is an exciting opportunity for me, as Mondial is a pioneer of electronic claims administration and I am looking forward to developing our e-commerce platform to meet the needs of the ever changing market and our clients.’
Simon Cook, automotive director for Mondial Assistance added: ‘Lee has a deep understanding of Mondial’s market and clients, making him the ideal person to spearhead the growth of our e-commerce offering in 2008.’