MONDIAL Assistance has announced the promotion of Lee Taylor to head of warranty and service programmes, further enhancing the quality of its bespoke warranty service.Â
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Taylor will be responsible for the warranty and associated service retention programmes within Mondial’s UK business. This appointment is part of Mondial’s ongoing investment in developing its e-commerce warranty platform during 2008.
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In 2007, Mondial established a firm and sustainable solution for the administration and underwriting of Gap and RTI and associated products. Mondial also created customer focused e-commerce warranty solutions, as well as client-branded purchasing technologies.
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 Taylor will play a key role in driving forward the success of these innovations throughout 2008, already securing a contract with BMW, BMW Motorrad and MINI for the UK and Ireland/
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‘Mondial provides clients with bespoke warranty and related services that are fully supported through a variety of distribution channels, but our e-commerce solutions are undoubtedly a winning communication,’ he said.
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‘This is an exciting opportunity for me, as Mondial is a pioneer of electronic claims administration and I am looking forward to developing our e-commerce platform to meet the needs of the ever changing market and our clients.’
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Simon Cook, automotive director for Mondial Assistance added: ‘Lee has a deep understanding of Mondial’s market and clients, making him the ideal person to spearhead the growth of our e-commerce offering in 2008.’
