8:12 am, August 3, 2012
SPANISH marque Seat has launched online service booking in an attempt to make the process as convenient as possible for customers.
Available through www.seat.co.uk, customers just enter the mileage and registration of their car, select their nearest dealership (using a postcode search if necessary), confirm the type of service they require, and then choose a convenient booking date and time.
Anna Chudley, aftersales retention manager at Seat UK, said: ‘We’re thrilled to be launching online service booking this week, which makes it easier than ever for a Seat owner to book their car into a nearby dealership.
‘This sort of convenience, combined with the quality of workmanship and service that all Seat dealerships provide, are yet more reasons why owning a Seat is an absolute joy.’
Seat is also celebrating the 10,000 customer of its fixed price servicing scheme for owners of older cars called ‘It’s Fixed’.
Launched nine months ago, the aftersales care package is designed to give those with Seats aged between three and ten-years-old the same peace of mind as those with brand new cars.
It’s Fixed gives Seat owners main dealer expertise and customer care, but at ‘local garage’ prices, while the set pricing structure makes it easier for owners to manage their budgets during these testing economic times.
The 10,000th customer milestone was reached last week when Stephen Allsop of Witham in Essex took his 53-plate Altea 2.0-litre TDI Sport for its annual service at his local dealer, Grants Seat in Braintree.
Seat is so confident its prices can’t be beaten, the dealer will refund the difference to anyone who finds they could have had the same work done to the same standard more cheaply within seven days and five miles of the dealership.
Chudley added: ‘We are absolutely delighted with the success of the It’s Fixed programme to date and are sure it will continue to prove enormously popular with customers moving forward.
‘At a time when people everywhere are having their budgets squeezed, this sort of fixed price, transparent and up-front service makes absolute sense for owners of older Seat vehicles.
‘And when you consider the added value the scheme offers, in addition to the peace of mind that comes with knowing your car is being cared for by SEAT-trained professionals, the proposition becomes irresistible.’
