11:43 am, January 6, 2026
Looking after your own prep while also offering servicing and repair to your customers can be a tricky balancing act but it’s one that the very best used car dealers are able to manage.
Our Service and Repair Outlet category aims to celebrate those businesses that look after their customers and their cars, while always maintaining the highest standards.
Our judges were not only looking for consistently high scores in online reviews, they also wanted to see a great website, friendly phone manners and a high quality of service when we mystery shopped them.
This year the prize went to the Swindon-based Carite Service Centre, which scooped the prestigious gong for the second time in the last three years.
Founded in 2013, the business has now grown into one of the most highly regarded independent garages in the country, providing car servicing, MOTs, repairs, tyres and more.
Reacting to the latest win, Sam Williams, from Carite Service Centre in Swindon, said: ‘We are buzzing with this – we are really happy.
‘We were really hoping that we would win. This is a great award to take home and it’s good for the business.
‘It comes down to a lot of hard work. We’ve got a great team at Carite. We all work well together to give good customer service.
‘It’s all about just trying to give the best service we can and it’s great to see that we have something to show for that.’
On hand to offer his own congratulations after the ceremony was Car Dealer editor-in-chief, James Baggott, who said: ‘Carite Service Centre’s win is thoroughly deserved.
‘Their commitment to outstanding workmanship, customer trust and consistency sets a benchmark for service and repair businesses across the UK.
‘They’re a shining example of what great aftersales looks like.’
Used Car Awards host, TV’s Mike Brewer, added: ‘Carite really impressed the judges and the room on the night.
‘Their passion for doing things properly, looking after customers and running a top-class operation made them a standout winner.
‘A very well-earned award!’
