2:09 pm, January 7, 2026
Bolton-based Crompton Way Motors were named the top performer for customer care at the Used Car Awards 2025.
The team previously won this award in 2023 and have won multiple accolades at the Used Car Awards in the past.
The judges were looking for dealerships that truly go above and beyond the call of duty, with a team that is friendly, professional and responds to queries fast.
Paul Richards, the owner of Crompton Way Motors, said: ‘This feels fantastic and I’m pleased to accept this award for everyone at the business.
‘Every member of our team delivers superb customer service and it has always been at the heart of how we do things.
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‘We are very proud to win this again. Our approach is quite simple – we treat people how we would like to be treated ourselves.’
James Baggott, editor-in-chief and founder of Car Dealer Magazine, said: ‘Many congratulations to the team at Crompton Way Motors.
‘They have triumphed again in a category that was especially keenly contested this year so they should feel proud of an amazing achievement.
‘Our mystery shoppers loved dealing with their friendly team and were impressed by the huge number of positive online reviews the dealership has received.’
Wheeler Dealers presenter and Used Car Awards host Mike Brewer said: ‘Quite often at the Car Dealer Magazine Used Car Awards, we say it was a difficult decision to decide the winner in a particular category.
‘However, Crompton Way made it easy for us – they ticked every box and got everything right.
‘This is a banging result for everyone involved and repeats the success they achieved in 2023. Nice one!’
Pictured above: Lee Coomber RAC Client Director, the Crompton Way Motors team and Mike Brewer
