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Weekly Briefing: My car dealership was mystery shopped – and it was terrible

  • Our editor in chief has the latest motor trade news all summarised in one place
  • His briefing gives time poor car dealers the need to know news in one place
  • Subscribers receive update via App and email with exclusive comment

Time 9:55 am, November 13, 2026

The Car Dealer Briefing from James Baggott summarises the week’s most important motor trade headlines for you all in one place. 

In this week’s edition of the Car Dealer Weekly Briefing, his dealership has received a disappointing mystery shopping score – but all was not what it seemed. 

He explains how his investigations will change his processes forever and wonders how many other dealers have been doing what he has.

Plus:

  • Hendy changes
  • Motorpoint soars
  • Used market buoyant
  • EV prices surge
  • DVLA could be axed
  • JLR legal battle
  • SMMT demands support
  • Tom Hartley profits up

To read the weekly briefing, you usually need to be a subscriber on Substack, but this week’s post is free to all. You can sign up to the mailing list below.

Subscriptions to the Substack newsletter cost £10 per month, or £100 per year, and there are discounts for companies who want multiple subscriptions for their staff. 

You can sign up to read your first newsletter for free today – visit the Substack website and subscribe.

There’s also a list of the top 10 most popular stories on the CarDealerMagazine.co.uk website this week which always makes for interesting reading as you can see what has piqued everyone else’s interest too.

Find it on the Substack website now.

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Car Dealer has been covering the motor trade since 2008 as both a print and digital publication. In 2020 the title went fully digital and now provides daily motoring updates on this website for the car industry. A digital magazine is published once a month.



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