6:51 am, February 6, 2012
SEAT is continuing its campaign to become a fleet manufacturer of choice with a comprehensive aftersales initiative.
The Fleet Customer Commitment is an easy-to-follow programme that ensures every fleet service partner in the Spanish brand’s network of UK dealers adheres to 12 fleet customer service and repair standards.
From providing clear, upfront pricing to delivering guaranteed response times and even ensuring each fleet customer vehicle gets a free wash and vacuum each time it visits a dealer, the 12-point plan promises fleet drivers exemplary service from Seat.
Nigel Griggs, head of aftersales at Seat UK, said: ‘We’re serious about the high quality of ice drivers can expect from our Fleet Service Partners and want them to be sure that the Seat network is the best choice for them.
‘We are also introducing a new pricing structure to help fleet operators stay in control of maintenance budgeting. There are competitive maximum labour rates, plus we guarantee our fleet drivers won’t pay more than £7.50 for a litre of fully synthetic oil or £35 for an MOT with any of our Fleet Service Partners.’
He added: ‘We believe this comprehensive new Fleet Customer Commitment makes our customer service and support package a leader in the industry, and I’m looking forward to hearing how it is received.’
