The eclick-branded double decker bus has the capability to train dealership staff on Eclick’s simple five-step process. Some dealers have also been invited to hop on the bus, with formal training taking place with account managers over the coming weeks and months.
Eclick is a paperless electronic process that allows dealers to present the finance agreement to customers, and uses a simple five-step process.
Terry Fletcher, operations director at Close Motor Finance, said: ‘It’s crucial for all of our sales staff to have an in-depth knowledge of the system. Eclick is a robust five-step process, but we wanted to make sure we are giving our sales force the information and know how they need to train the dealers confidently and competently. In addition, we’ve also given all branch and head office staff training on the system too.’
One of the first dealers to be trained on the system Phil Travis from Carszone of Lough in Sheffield branch said: ‘It’s like going from Betamax to Blueray!’
Fletcher added: ‘We’ve spent a long time developing this product and feel that rushing at this stage isn’t wise. We want to make sure that our dealers get the very best out of the product that I really believe will help supercharge finance for our dealer partners.’
The new service is just one of the technological advances planned by the business as a result of a large investment driven towards enhancing its service to dealerships.