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Wilsons launches ‘contactless’ services and MOTs through free smartphone app

Time 11 months ago

Wilsons has launched a new free smartphone app designed to make customers getting their car serviced or MOT’d easier than ever before.

The new Wilsons Epson app allows customers to access a wide range of features from bookings to approving servicing work from videos.

Customers simply download the app free of charge from Apple’s App Store or from Google Play, and can then book a service or an MOT for their car through their smartphone.

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After booking their service or MOT, customers then drive to Wilsons’ servicing facilities in Epson, Surrey, drop off the keys (by pressing the relevant feature on the app), and track the service or MOT via the app.

https://twitter.com/wilsonsepsom/status/1268103915339481091?s=20

Any work that may be required can be approved by videos sent to the customer through the app.

Customers can then pay on the app and then pick up their keys with or without seeing a member of the Wilsons team.

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Wilsons said: ‘Think of it like the Dominos app – where you can track the progress of your pizza. We want to be as transparent with our customers as possible, and our new app will allow us to communicate with them quickly and effectively, with videos and images too.’

James Batchelor's avatar

James – or Batch as he’s known – started at Car Dealer in 2010, first as the work experience boy, eventually becoming editor in 2013. He worked for Auto Express as editor-at-large and was the face of Carbuyer’s YouTube reviews. In 2020, he went freelance and now writes for a number of national titles and contributes regularly to Car Dealer.

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