2:21 am, October 23, 2017
CLOSE Brothers Motor Finance has relaunched its website, with the intention of improving the user journey for dealers and customers.
The new website is mobile-optimised which allows easy access on the move. It will host more detailed information on what dealers can expect from Close Brothers Motor Finance, and about the company itself.
As part of a streamlined customer journey, enquiries for a specific branch will be immediately directed to the right place, further improving the company’s ability to respond swiftly to customers.
There is also a new careers area, allowing potential candidates to explore the company and its culture before applying for jobs.
Future developments include a dealer content hub, with information and insight to help dealers grow their businesses.
This brand refresh follows the revamp of the firm’s head office in Doncaster in September and the centralisation of all customer calls in January this year.
James Broadhead, CEO of Close Brothers Motor Finance, commented: ‘Service is at the heart of everything we do, and we want dealers to have the best possible customer experience working with us.
‘Having improved our in-branch experience significantly at the beginning of the year, with centralised customer calls and improved dealer satisfaction, this website launch is the next step in our development.’
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