11:14 pm, July 23, 2011
MOTABILITY Operations has awarded Ford Retail ‘Dealer Group of the Year’ for the sixth consecutive year.
The prestigious award recognises Ford Retail as the best dealership group for its sustained commitment to assisting disabled drivers. It’s Europe’s largest Ford dealer group owning 47 dealerships across the UK, and from senior management to the shop floor, Ford Retail’s attention to customer service was described as ‘outstanding’.
On collecting the award, Malcolm Tutton, Ford Retail’s Motability Manager, said: ‘The Motability Scheme delivers a service that enhances the lives and opportunities for disabled people and their families. It is extremely important to Ford Retail and we are tremendously proud to have won ‘Dealer Group of the Year’ for the sixth year in succession. Winning such a fiercely contested accolade six years running demonstrates the spectacular commitment from everyone at Ford Retail.’
Setting standards for excellence and sharing best practice, the Supplier Awards take place each year and recognise the manufacturers, dealer groups, individual car dealers and aftersales specialists, as well as key suppliers to the Car Scheme who all deliver service to the organisations’ half a million customers every day.
Mike Betts, chief executive of Motability, said: ‘Ford Retail deserves special recognition for winning this award – they have won this award not once or twice, not a handful of times, but every single year for six years running, and each time significantly raising the bar in order to hang onto this accolade.’
In addition to winning Dealer Group of the Year, two individual Ford Retail dealerships from the Dagenham Motors and Polar Ford brands were ‘Highly Commended’ for their outstanding performance and exceptional levels of customer service in the last 12 months.
