12:07 pm, October 31, 2016
G3 REMARKETING is set to hold a useful customer insight event for the remarketing industry.
Taking place at the company’s Leeds headquarters on November 22, the free question-and-answer session will be co-hosted by Melanie Chell of Shoosmiths, a leading national motor and asset legal specialist, which recently announced that it is opening an office in Leeds.
Inviting used car dealers to gain useful insight into the world of consumer rights, the discussion is set to focus on consumer remedies for satisfactory quality disputes, and what traders can do in response to complaints.
Chell said: ‘Many traders are unsure of the legislative policies in place to protect their customers, which often means that when a complaint is made, they misunderstand their legal obligations to rectify the dispute.
‘This usually leads to the dealer either being too generous, or alternatively, wrongly refusing to resolve.’
Chell will discuss a range of issues, from which party should claim the cost of depreciation in the event of a refund, to how much compensation can be claimed by a consumer.
Explaining why G3 decided to hold the event, director Scott Cooper said: ‘We wanted to support our buyers, and give them access to an expert in motor trade law.’
The free event will take place at 3pm on November 22, just ahead of G3’s weekly Tuesday physical car auction. To attend, email Scott Cooper on [email protected].
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